Nile Ross
Las Vegas,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers across various industries. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Wiseguys Comedy
Las Vegas, NV
09.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Assisstant Consultant
Noble House Investments
01.2020 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Scheduler
Las Vegas Digital Dental Solutions (LVDDS)
06.2017 - 11.2019
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Handled complaints and questions, and re-directed calls to other team members.
Scheduler
Glidewell Laboratories (Sister Lab Of LVDDS)
01.2017 - 05.2017
- Same description as the "Scheduler" job above.
- Transferred to sister company, "Las Vegas Digital Dental Solutions" (LVVDS) once moved out of state
Server
Monarch
08.2016 - 04.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostess
Kobe Steakhouse And Lounge
10.2014 - 05.2016
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
ABC Bartending School
Las Vegas08.2019
High School Diploma -
High Tech High International
Point Loma05.2012
NASM Nutrition Certification
National Academy of Sports Medicine
OnlineSkills
- Client Relationships
- Consultation and Advisement
- Order Accuracy and Delivery
- Dining Customer Service
- Adaptable and Flexible
- Billing and Payment Processing
- Warm and Friendly
- Table Preparation
- Waiting Tables
- Reservation Coordination
- Dining Room Monitoring
- Guest Satisfaction
Additional Information
TAM Card/ Health Card
Timeline
Server
Wiseguys Comedy
09.2023 - Current
Assisstant Consultant
Noble House Investments
01.2020 - Current
Scheduler
Las Vegas Digital Dental Solutions (LVDDS)
06.2017 - 11.2019
Scheduler
Glidewell Laboratories (Sister Lab Of LVDDS)
01.2017 - 05.2017
Server
Monarch
08.2016 - 04.2017
Hostess
Kobe Steakhouse And Lounge
10.2014 - 05.2016
ABC Bartending School
High School Diploma -
High Tech High International
NASM Nutrition Certification
National Academy of Sports Medicine
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