Jake Hayward
Encinitas,CA
Summary
A high-energy hospitality professional with a natural talent for connecting with people and creating welcoming, memorable experiences. Thrives in fast-paced environments with adaptability, reliability, and a consistently positive attitude. Known for excellent communication, strong teamwork, and a relatable approach that makes guests feel comfortable and valued. Skilled at managing multiple tasks, addressing customer needs, and maintaining a clean, organized workspace while bringing focus, energy, and results to every role.
Overview
7
7
years of professional experience
Work History
Server
Birdseye Kitchen
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Stayed calm and organized during busy shifts.
Entrepreneur
Self Employed
10.2020 - Current
- Elevated content quality, implementing rigorous editing and review cycles that ensured all materials met brand standards.
- Initiated community engagement initiatives, leveraging creative content to build meaningful connections and support brand values.
- Improved social media presence by crafting engaging content and utilizing data-driven insights to reach target audiences effectively.
In-Room Dining Server
The Westin Resort & Spa
07.2019 - 03.2020
- Deliver food and beverage orders promptly and professionally to guest rooms.
- Engage with guests in a courteous and professional manner, ensuring their needs are fully met.
- Coordinate with kitchen and service staff to ensure timely and accurate order fulfillment.
Food Runner and Busser
Tin Leaf Fresh Kitchen
11.2018 - 04.2019
- Delivered food orders promptly and accurately to enhance customer satisfaction.
- Collaborated with kitchen staff to ensure efficient food preparation and service flow.
- Maintained cleanliness and organization in dining areas to promote a welcoming environment.
Education
Bachelor of Arts - Psychology
California State University, San Marcos
San Marcos, CA06-2026
Associate of Arts - Environmental Management
Sonoma State University
Rohnert Park, CA09-2017
Skills
- Exceptional customer service
- Team collaboration
- Social media management
- Internal communications
- Client relationships
- Quality control
Timeline
Server
Birdseye Kitchen
05.2023 - Current
Entrepreneur
Self Employed
10.2020 - Current
In-Room Dining Server
The Westin Resort & Spa
07.2019 - 03.2020
Food Runner and Busser
Tin Leaf Fresh Kitchen
11.2018 - 04.2019
Bachelor of Arts - Psychology
California State University, San Marcos
Associate of Arts - Environmental Management
Sonoma State University
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