Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nilebiam Álvarez

Miami,FL

Summary

Customer-focused professional with successful [Number]-year career in [Type] industry. Dynamic and successful at applying skills in busy environments.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
years of professional experience

Work History

Vandelay Industries
Miami, Fl.

Costumer Service Manager
12.2021 - Current

Job overview

  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Explained benefits, features and recommendations to maximize client retention.
  • Provided exceptional customer service to ensure customer satisfaction.

dd’s discount
Miami, Fl.

Cashier
12.2020 - 12.2022

Job overview

  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers promptly and responded to questions.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

Urselia Diaz Baez
Havana Cuba

High School Diploma
06-2018

University Overview

Miami Dade College Padron
Miami, Fl.

Some College (No Degree) from 2nd Level of English Language Course

University Overview

Skills

  • Account Management
  • Information Security
  • Technical Support
  • Complaint Resolution
  • Talent Development
  • Report Preparation
  • Quality Assurance
  • Training and Mentoring

Timeline

Costumer Service Manager
Vandelay Industries
12.2021 - Current
Cashier
dd’s discount
12.2020 - 12.2022
Urselia Diaz Baez
High School Diploma
Miami Dade College Padron
Some College (No Degree) from 2nd Level of English Language Course
Nilebiam Álvarez