Niles Jones
Virginia Beach,VA
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
Work History
Quality Assurance Technician
STIHL
02.2023 - Current
- Fixed & Identified issues to improve workflows.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Assisted in external audits, showcasing company''s commitment to maintaining high-quality standards throughout its operations.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Fluent within SAP software, Microsoft Excel, PowerPoint, Microsoft Access, and Blueprint Readings.
- Helped uncover and fix production problems in order to reduce overall defect rates.
Service Inspector II
City Of Virginia Beach
02.2019 - 01.2023
- Solved issues, improved operations, and provided excellent service.
- Increased company satisfaction by resolving product issues.
- Analyzed the data gathered during the investigation and wrote a report with my findings and recommendations.
- Placed a high value on efficiency and worked thoroughly to maintain an excellent attendance record.
- Answered calls directly from customers to assist them with any questions and concerns.
- Lead and participate in various hands-on tasks such as operating machinery, conducting mechanical work, installing equipment, maintenance and repairs.
- Self-supervised work
- Managed my daily work orders to ensure all necessary tasks are followed through on.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
- Investigated customer complaints to take necessary corrective actions.
- Set policies governing inspecting, testing and compliance operations.
Education
No Degree - Mechanical Engineering Technology
Tidewater Community College
Virginia Beach, VAHigh School Diploma -
First Colonial High School
Virginia Beach, VA06.2015
Skills
- Workload Management
- Defect tracking
- Testing processes
- Detail Oriented
- Samples comparison
- External Audits
- Lab equipment maintenance
- Decision-Making
- Team Collaboration
- Finished Product Inspection
- Data Analysis
- Auditing
Timeline
Quality Assurance Technician
STIHL
02.2023 - Current
Service Inspector II
City Of Virginia Beach
02.2019 - 01.2023
No Degree - Mechanical Engineering Technology
Tidewater Community College
High School Diploma -
First Colonial High School
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