Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Niles Kirkaldie

Charlotte,NC

Summary

Detail-oriented Sales Representative with 9 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.

Overview

9
9
years of professional experience

Work History

Specialist Digital Carrier Procurement

RXO
Charlotte, NC
07.2022 - Current
  • Negotiated lane rates with carriers to ensure profitable outcomes for the company.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Offered training sessions for new representatives to learn core skills vital to the transportation industry.
  • Managed carrier relationships by proactively offer lanes and following up on all accessorial charges owed to carriers.

Inside Sales Representative

CPI Security Systems Inc.
Charlotte, NC
08.2021 - 07.2022
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Solicited feedback from customers on product features and service levels.
  • Cross-sold additional products or services based on customer needs.
  • Followed up on pending orders and inquiries in a timely manner.

Inside Sales Representative

Windstream Communications
Charlotte, NC
07.2019 - 06.2021
  • Calculated total costs for service delivery, including production, delivery and installation requirements.
  • Exceeded aggressive monthly sales goals and hit 150% of that goal
  • Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
  • Assisted in resolving customer complaints in a prompt manner.
  • Monitored competitor activities and recommended changes accordingly.
  • Provided training sessions for new employees on company policies, procedures and best practices.

Loyalty Specialist

Wide Open West
Colorado Springs, CO
7 2015 - 08.2018
  • Helped improved processes with the help of the supervisory team.
  • Assisted customers looking to cancel their services retain their business with WOW!
  • Provide helpline support for struggling agents
  • Developed and implemented loyalty program strategies to improve customer retention and satisfaction.
  • Created reports of loyalty program performance metrics and presented to management team.
  • Researched competitive loyalty programs offered by other companies in order to identify areas for improvement.

Sales Representative

Wide Open West
Colorado Springs, CO
09.2014 - 08.2015
  • Set up sales and assisted customers to provide a product that suited their needs.
  • Became a member of the helpline.
  • Earned Rep of the Month honors several times.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Researched competitors' products, prices, and sales techniques.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Utilized CRM software tools to track progress of each sale cycle stage.

Education

High School Diploma - English

Pikes Peak Community College

Skills

  • Lead Development
  • Revenue Generation
  • Needs Assessment
  • Account Management
  • Customer Relationship Management
  • Customer Service
  • Sales Strategies
  • Strategic Initiatives

Accomplishments

  • Salesforce | ICOMS |Microsoft Office Suite | Sales Accelerator

Timeline

Specialist Digital Carrier Procurement

RXO
07.2022 - Current

Inside Sales Representative

CPI Security Systems Inc.
08.2021 - 07.2022

Inside Sales Representative

Windstream Communications
07.2019 - 06.2021

Sales Representative

Wide Open West
09.2014 - 08.2015

Loyalty Specialist

Wide Open West
7 2015 - 08.2018

High School Diploma - English

Pikes Peak Community College

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Niles Kirkaldie