Niles Nicholson
Austin,Texas
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Operational Supervisor
Laity Lodge Youth Camp
05.2023 - 08.2023
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Trained team members in customer service, productivity, and organization skills
- Managed waste for camp property
- Handled miscellaneous tasks throughout the day
- Operated forklift and skid steer to complete operational duties
Sales Associate Specialist
Whole Earth Provisions Co.
11.2021 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Senior Youth Counselor
Laity Lodge Youth Camp
05.2022 - 08.2022
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Established and maintained relationships with youth, families and community partners.
- Helped youth develop and achieve personal goals with close support.
- Allowed youth to experience nature by creating outdoor activities
- Managed co-workers
Operational Team Member
Laity Lodge Youth Camp
07.2021 - 08.2021
- Maintained productive, efficient approach to all tasks.
- Facilitated staff and campers in high/low ropes course
- Facilitated staff and campers in water activities
- Created outdoor activities and challenges for campers
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Outdoor Youth Instructor
Laity Lodge Youth Camp
05.2021 - 07.2021
- Provided spiritual care through quality time, counseling, and prayer.
- Led programs such as worship, study, fellowship, and service opportunities.
- Worked well in a team setting, providing support and guidance.
- Guided youth through activities, projects, and games
Front of House Team Member
Galaxy Cafe
12.2020 - 05.2021
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Cleaned and organized kitchen, dining and service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Host Manager
The Dodging Duck Brewhaus And Restaurant
01.2020 - 12.2020
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Operated online seating program to ensure an organized process of seating customers
Outside Service Attendant
Fair Oaks Ranch Golf And Country Club
11.2018 - 12.2019
- Managed upkeep of the service cart barn
- Managed cleanliness and refilled driving range when needed
- Responded to customer requests efficiently and with knowledgeable assistance.
- Restocked all golf carts and water jugs with necessary items
- Removed safety hazards, soiled items, and trash from customer areas.
- Monitored and maintained organized work space, confirming efficient operations.
Education
Associate of Arts - Communication Studies
Austin Community College
Austin, TX05.2025
High School Diploma -
Boerne - Samuel V Champion High School
Boerne, TX05.2021
Skills
- Operational Awareness
- Customer Experience
- Motivational Leadership
- Creative Solutions
- Ministry Knowledge
Timeline
Operational Supervisor
Laity Lodge Youth Camp
05.2023 - 08.2023
Senior Youth Counselor
Laity Lodge Youth Camp
05.2022 - 08.2022
Sales Associate Specialist
Whole Earth Provisions Co.
11.2021 - 05.2023
Operational Team Member
Laity Lodge Youth Camp
07.2021 - 08.2021
Outdoor Youth Instructor
Laity Lodge Youth Camp
05.2021 - 07.2021
Front of House Team Member
Galaxy Cafe
12.2020 - 05.2021
Host Manager
The Dodging Duck Brewhaus And Restaurant
01.2020 - 12.2020
Outside Service Attendant
Fair Oaks Ranch Golf And Country Club
11.2018 - 12.2019
Associate of Arts - Communication Studies
Austin Community College
High School Diploma -
Boerne - Samuel V Champion High School
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