Summary
Work History
Education
Skills
Timeline
Generic

Tone Sullivan

Cleveland,OH

Summary

Dynamic manager with a proven track record at You Call We Deliver, enhancing customer satisfaction through effective team leadership and process improvements. Skilled in decision-making and negotiation, I successfully implemented eco-friendly solutions and developed a risk management plan, driving operational efficiency and fostering a motivated workforce.

Work History

Manager

You Call We Deliver
Cleveland, OH
  • Oversaw daily operations to ensure timely delivery of services
  • Developed and implemented process improvements
  • Analyzed customer feedback to enhance service offerings and satisfaction levels.
  • Led training sessions to elevate staff skills and promote best practices.
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
  • Monitored team performance, providing feedback and support to foster professional development among staff members
  • Completed schedules, shift reports, and other business documentation.
  • Maintained equipment and supplies, ensuring optimal performance during operations.
  • Implemented eco-friendly cleaning solutions, promoting sustainability in service delivery.
  • Managed inventory levels of all necessary tools, equipment, and cleaning supplies in order to maintain productivity without interruption.
  • Adapted quickly to changing client needs or preferences during job assignments for maximum satisfaction rates among customers served.

Education

Business

Tri-c
Cleveland, OH

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Lead generation
  • Coaching and mentoring
  • Positive attitude
  • Multitasking
  • Excellent communication
  • Managing operations and efficiency
  • Negotiation and conflict resolution

Timeline

Manager

You Call We Deliver

Business

Tri-c