Natalie Koontz
Baltimore,MD
Summary
Dynamic retail customer service professional with a proven track record of fostering team collaboration and driving exceptional results. Highly adaptable to evolving needs, demonstrating reliability and flexibility in fast-paced environments. Expertise in problem-solving, effective communication, and multitasking enhances customer satisfaction and achieves team objectives. Committed to delivering outstanding service while supporting organizational goals through a customer-centric approach.
Overview
9
9
years of professional experience
Work History
Front End Associate
Walmart
Baltimore, MD
03.2025 - 02.2026
- Implemented visual merchandising strategies to create appealing store layouts that attracted customers.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
In-Home Nanny
Family Business
Baltimore, Maryland
09.2023 - 01.2026
- Transported children to school, appointments, extracurricular activities, and outings.
- Encouraged good manners among children by modeling appropriate behavior.
- Taught basic hygiene habits such as hand washing and brushing teeth.
- Provided comfort when needed through hugs or words of encouragement.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
Store Associate
Party City
Dundalk, MD
09.2024 - 02.2025
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Organized and maintained merchandise displays to maximize visibility and drive sales.
- Operated cash register, processed transactions accurately, and handled customer inquiries effectively.
- Collaborated with team members to ensure timely restocking of inventory on sales floor.
Sales Associate
The Children's Place
Baltimore, Maryland
09.2021 - 09.2023
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
In-Home Nanny
Family Business
Baltimore, MD
03.2020 - 10.2021
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Engaged in outdoor recreational activities with the children such as trips to the park or beach.
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
Package Handler
Fed Ex Ground
Baltimore, MD
06.2021 - 09.2021
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Collaborated with team members on tasks such as sorting mail into designated bins.
Project Coordinator
Curtis Engine & Equipment
Baltimore, Maryland
10.2019 - 03.2020
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
Store Associate
Party City
Baltimore, MD
09.2018 - 09.2019
- Trained new associates on store policies, procedures, and best practices for customer engagement.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Customer Service Associate
Royal Farms
Baltimore, Maryland
03.2019 - 07.2019
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
- Organized back room storage areas to maximize space utilization.
- Verified accuracy of incoming shipments against invoices.
- Prepared food items such as sandwiches, salads, hot dogs according to company recipes.
- Checked expiration dates on all perishable goods before stocking them on shelves.
- Cleaned coffee makers throughout the day to ensure quality beverage preparation for customers.
Fast Food Worker
KFC
Baltimore, MD
10.2017 - 03.2018
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Checked expiration dates on products prior to stocking shelves or serving customers.
Fast Food Cashier
Taco Bell
Baltimore, Maryland
06.2017 - 09.2017
- Greeted customers and provided friendly customer service.
- Operated cash registers, credit card machines and other related equipment accurately.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Inspected orders to make sure they were accurate before handing them to customers.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
Education
Some College (No Degree) -
Harrisburg University of Science And Technology
Harrisburg, PAHigh School Diploma -
Dundalk High School
Baltimore, MD06.2019
High School Diploma -
Sollers Point Technical High School
Baltimore, MD05.2019
Skills
- Positive reinforcement techniques
- Safety awareness
- Strong Work Ethic
- Payment Collection / Cash Register Operation
- Customer Assistance / Customer Service
- Safe Food Handling
- Organization, Cleaning and Planning
- Order Receiving / Order Packing
- Project Coordination
- Relationship Building
- Conflict Resolution
- Inventory Stocking
- Multitasking / Time management
- Customer service
- Time management
Accomplishments
- Cyber Security and IT knowledge (5.5 years of knowledge)
- Two high school diplomas
Affiliations
- Varsity Softball player
- Soccer defense player
Timeline
Front End Associate
Walmart
03.2025 - 02.2026
Store Associate
Party City
09.2024 - 02.2025
In-Home Nanny
Family Business
09.2023 - 01.2026
Sales Associate
The Children's Place
09.2021 - 09.2023
Package Handler
Fed Ex Ground
06.2021 - 09.2021
In-Home Nanny
Family Business
03.2020 - 10.2021
Project Coordinator
Curtis Engine & Equipment
10.2019 - 03.2020
Customer Service Associate
Royal Farms
03.2019 - 07.2019
Store Associate
Party City
09.2018 - 09.2019
Fast Food Worker
KFC
10.2017 - 03.2018
Fast Food Cashier
Taco Bell
06.2017 - 09.2017
High School Diploma -
Dundalk High School
High School Diploma -
Sollers Point Technical High School
Some College (No Degree) -
Harrisburg University of Science And Technology