Nilofar Ahmadzai
Fairfax,VA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Work Study Associate Advising Center
Northern Virginia Community College - Annandale Campus
Annandale, VA
10.2024 - Current
- • Assisted students with navigating academic advising, course planning, and college requirements.
- • Supported the Advising Center’s operations by managing scheduling, records, and student appointments.
- • Collaborated with academic advisors on student engagement projects, promoting student success.
- • Maintained confidentiality of student information, adhering to college policies, and FERPA guidelines.
Customer Support Associate
Click.af
Shar E Naw, District 10 , Kabul
01.2019 - 03.2020
- Created detailed reports for escalated customer cases.
- Resolved customer inquiries in a timely manner.
- Followed up with customers after each interaction to ensure satisfaction.
- Identified opportunities to improve customer service processes.
- Responded to customer feedback and suggestions.
Education
Associate of Science - Computer Science
Northern Virginia Community College
Annandale, VASkills
- Customer support
- Problem solving
- Verbal communication
- Teamwork and collaboration
Certification
Microsoft Office Suit Certification (Microsoft 365 Apps)
Languages
English
Professional
Persian
Native/ Bilingual
Pashto
Native/ Bilingual
Timeline
Work Study Associate Advising Center
Northern Virginia Community College - Annandale Campus
10.2024 - Current
Customer Support Associate
Click.af
01.2019 - 03.2020
Associate of Science - Computer Science
Northern Virginia Community College
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