Nilofur Hawkins
Vicksburg,MS
Summary
Proven track record of enhancing patient and client experiences at Walmart, adept in optical dispensing and office administration. Excelled in improving appointment efficiency and maintaining high sanitation standards. Demonstrated exceptional customer service, contributing to positive feedback and strong supplier relationships. Skilled in visual field testing and managing sensitive transactions, embodying a results-driven approach with a focus on achievements.
Overview
17
17
years of professional experience
Work History
Optometrist Assistant
Walmart
09.2017 - Current
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
Jewelry Coordinator
Walmart
08.2007 - 09.2017
- Handled sensitive transactions discreetly while maintaining strict adherence to security protocols.
- Developed strong relationships with suppliers for expedited delivery times on special orders or backordered products.
- Managed client appointments for custom design consultations, resulting in successful creation of one-of-a-kind pieces tailored to individual tastes.
- Contributed to positive online reviews by delivering outstanding service that exceeded client expectations.
Education
Dental Assistant / Dentistry
Eastern College of Health Vocations
201 Evan’s Rd Suite 400 , New Orleans, LA 701232022
[Diploma] -
Alfred Lawless Junior - Senior High School
New Orleans, LA05.1998
Skills
- Visual field testing
- Office Administration
- Optical dispensing
- Insurance Verification
Timeline
Optometrist Assistant
Walmart
09.2017 - Current
Jewelry Coordinator
Walmart
08.2007 - 09.2017
Dental Assistant / Dentistry
Eastern College of Health Vocations
[Diploma] -
Alfred Lawless Junior - Senior High School
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