Nils Brown
Martinez,CA
Summary
Strong communicator with experience in developing unique technical solutions to real user needs looking for opportunities to improve product and financial processes.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Membership Services
Planet Fitness
03.2024 - Current
- Provided prospective members with information about available products and services, membership details, and purchase advantages.
Software Licensing Assistant
University Of California, Santa Cruz
11.2021 - 09.2023
- Led project analyzing over 16,000 help desk tickets and improved IT ticketing system efficiency by 20%
- Performed daily IT services for software licensing issues
- Assisted department leadership in identifying cost reduction opportunities in department's largest annual purchase
Education
Bachelor of Science - Technology And Information Management
University of California, Santa Cruz
Santa Cruz, CA 09.2019 - 06.2023
Skills
Salesforce
SCRUM
User Stories
Power BI
ServiceNow
Microsoft Office
Microsoft Excel
SQL
Python
Invoicing and Billing
Certification
Certified Scrum Product Owner ® (CSPO ®)
Timeline
Membership Services
Planet Fitness
03.2024 - Current
Salesforce Certified Business Analyst
12-2023
Certified Scrum Product Owner ® (CSPO ®)
10-2023
Software Licensing Assistant
University Of California, Santa Cruz
11.2021 - 09.2023
Bachelor of Science - Technology And Information Management
University of California, Santa Cruz
09.2019 - 06.2023