Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nils Brown

Martinez,CA

Summary

Strong communicator with experience in developing unique technical solutions to real user needs looking for opportunities to improve product and financial processes.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Membership Services

Planet Fitness
03.2024 - Current
  • Provided prospective members with information about available products and services, membership details, and purchase advantages.

Software Licensing Assistant

University Of California, Santa Cruz
11.2021 - 09.2023
  • Led project analyzing over 16,000 help desk tickets and improved IT ticketing system efficiency by 20%
  • Performed daily IT services for software licensing issues
  • Assisted department leadership in identifying cost reduction opportunities in department's largest annual purchase

Education

Bachelor of Science - Technology And Information Management

University of California, Santa Cruz
Santa Cruz, CA
09.2019 - 06.2023

Skills

Salesforce

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Certification

Certified Scrum Product Owner ® (CSPO ®)

Timeline

Membership Services

Planet Fitness
03.2024 - Current

Salesforce Certified Business Analyst

12-2023

Certified Scrum Product Owner ® (CSPO ®)

10-2023

Software Licensing Assistant

University Of California, Santa Cruz
11.2021 - 09.2023

Bachelor of Science - Technology And Information Management

University of California, Santa Cruz
09.2019 - 06.2023

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Nils Brown