Ray-Ann Foster
Covington,GA
Summary
Personable and dedicated Customer Service Specialist with extensive experience in the finance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Experienced in utilizing CRM software and Salesforce Analysis.
Overview
5
5
years of professional experience
Work History
Membership Services Representative
NexRep
02.2025 - Current
- Contracted with NexRep client: Welldyne pharmacy.
- Reviewed daily customer transactions, open and closed account reports to verify accuracies and keep all customer information current.
- Maintained customer database by entering any new and updated customer and account information
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Minimized medication errors through thorough review processes prior to dispensing prescriptions.
- Verified prescription information prior to entry in pharmacy computer system.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Seasonal Customer Experience Specialist (Remote)
Foundever
09.2024 - 10.2024
- Cross trained in multiple departments to know all company needs and train new employees.
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using digital tools
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Recommended metrics and models based on observed trends.
- Worked with internal teams to understand business needs and changing strategies.
Seasonal Customer Experience Specialist (Remote)
Foundever
03.2024 - 04.2024
- Cross trained in multiple departments to know all company needs and train new employees.
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using digital tools
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Recommended metrics and models based on observed trends.
- Worked with internal teams to understand business needs and changing strategies.
Customer Service Representative
WALMART
06.2020 - 02.2021
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Relayed customer feedback to cross-functional teams to improve products and services
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
Associate of Applied Science - CYBERSECURITY
Georgia Piedmont Technical College
Clarkston, GA12-2025
Skills
- Efficient and Detail-Oriented
- Email Support
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Salesforce
- Data Entry
- CRM Software
- LiveChat
- Microsoft Office
- Billing Adjustments and Refunds Review
- Analytics
Timeline
Membership Services Representative
NexRep
02.2025 - Current
Seasonal Customer Experience Specialist (Remote)
Foundever
09.2024 - 10.2024
Seasonal Customer Experience Specialist (Remote)
Foundever
03.2024 - 04.2024
Customer Service Representative
WALMART
06.2020 - 02.2021
Associate of Applied Science - CYBERSECURITY
Georgia Piedmont Technical College
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