Nilsa A. Alicea
Plymouth Meeting,PA
Summary
Dynamic fleet and logistics management professional with over a decade of experience overseeing 90+ drivers, leading international logistics, optimizing fleet operations, and coordinating cross-border supply chains, while driving efficiency, and team performance globally.
Overview
27
27
years of professional experience
Work History
Sr. International Logistics Coordinator
Norfolk Southern
Blue Bell, PA
09.2020 - Current
- Liaise with customs brokers and carriers using FAST and Schmidt Klein systems.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Analyzed operational data to identify trends and implement process improvements.
- Collaborated with cross-functional teams to resolve logistical challenges and enhance service quality.
- Developed standard operating procedures that increased dispatcher productivity and streamlined workflows.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Train and support junior staff during onboarding and daily operations.
- Coordinate information flow between drayage vendors, terminals, and rail operators.
- Manage EDI changes, driver communications, and accessorial approvals.
- Resolve real-time issues without disrupting delivery schedules.
- Manage a fleet of 90 drivers ensuring on-time deliveries.
- Optimized fuel efficiency by 15 percent through route planning.
- Coordinated cross-border logistics between U.S, Mexico and Canada.
- Evaluated KPI's for adjustments.
- Streamlined communication with vendors and customers to improve service levels and satisfaction.
- Collaborated with stakeholders to align logistics strategies with overall business objectives.
- Maintained detailed logs of driving hours, routes, and vehicle conditions.
Routing and Logistics Specialist
PetroChoice Lubrication Solutions
King of Prussia, PA
02.2019 - 05.2020
- Created optimized delivery schedules based on routing systems and customer needs.
- Collaborated with operations, sales, and customer service teams to ensure efficiency.
- Dispatched drivers based on credentials, capacity, and delivery priorities.
- Monitored GPS routes and addressed any route deviations.
- Tracked backorders and recommended stock level adjustments.
- Developed and implemented shipping schedules, improving overall operational efficiency.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Provided customers with status updates for tracked packages.
Operations Manager / Supervisor
National Freight Industries
Kutztown, PA
09.2015 - 01.2018
- Delegated assignments and maintained workflow efficiencies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Recognized high-performing employees and promoted team development.
- Ensured OSHA compliance and managed payroll, scheduling, and labor budgets.
- Communicated with customers and enforced operational procedures.
- Streamlined operational processes to enhance efficiency across logistics and transportation functions.
- Analyzed workflow patterns to identify bottlenecks, resulting in optimized resource allocation and increased productivity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
CCA / Supervisor
United States Postal Service
Reading, PA
12.2013 - 09.2015
- Oversaw schedules, payroll, and staffing needs.
- Conducted interviews, retraining, and performance evaluations.
- Managed Amazon accounts and route adjustments.
- Maintained compliance with union and labor policies.
911 Dispatcher
City of Allentown
Allentown, PA
08.2013 - 11.2013
- Handled emergency calls and provided life-saving instructions.
- Dispatched police and monitored real-time GPS and city cameras.
- Processed confidential information and assisted in Amber alerts.
Tag & Insurance Agent
H&M Insurance Agency
Philadelphia, PA
07.2010 - 02.2012
- Processed registrations, renewals, and notarized legal documents.
- Sold insurance policies and provided billing and claims support.
- Resolved technical issues and delivered customer support.
Co-Owner / Manager
A Plus Insurance
Philadelphia, PA
08.2006 - 07.2010
- Managed daily operations including payroll, deposits, and staffing.
- Offered notary and tag agent services.
- Handled underwriting issues and grew client base through outreach.
Office Manager
Norris Square Financial Services
Philadelphia, PA
11.1999 - 06.2006
- Managed two office locations and supervised staff scheduling.
- Performed clerical duties, notary work, and financial transactions.
- Oversaw customer service operations and employee training.
Education
General Studies
Coppin State University
Baltimore, MDHigh School Diploma - General Studies
Friends Select School
Philadelphia, PA06.1994
Skills
- TMS Software
- Vweb
- Tweb
- Excel
- Customs regulations
- Transportation & Logistics
- Kronos
- Citrix
- Warehouse Management
- Fleet Management
- Process Improvement
- Team Leadership
- Customer Service
- Conflict Resolution
- Dispatching
- Bilingual: Spanish
- EDI integration
- WMS software
- Customer service
- Problem-solving
- Shipping and receiving
- Verbal and written communication
- Operational efficiency
- Transportation planning
- Route optimization
Languages
Spanish
Native or Bilingual
Timeline
Sr. International Logistics Coordinator
Norfolk Southern
09.2020 - Current
Routing and Logistics Specialist
PetroChoice Lubrication Solutions
02.2019 - 05.2020
Operations Manager / Supervisor
National Freight Industries
09.2015 - 01.2018
CCA / Supervisor
United States Postal Service
12.2013 - 09.2015
911 Dispatcher
City of Allentown
08.2013 - 11.2013
Tag & Insurance Agent
H&M Insurance Agency
07.2010 - 02.2012
Co-Owner / Manager
A Plus Insurance
08.2006 - 07.2010
Office Manager
Norris Square Financial Services
11.1999 - 06.2006
General Studies
Coppin State University
High School Diploma - General Studies
Friends Select School