Summary
Overview
Work History
Education
Skills
Accomplishments
Lensy Award
Timeline
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Nilson Cabral

Optician
Salt Lake City ,UT

Summary

Optometric Technician with 3 years of experience delivering high level of customer service and patient centered care. Assumes active role in patient visits by taking patient vitals and documenting medical history. Assists optometrist with additional testing and contact lenses sales and ordering to support vision needs for patients of all ages.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Optician Technician 3

1800 Contacts
Salt Lake City, Utah
03.2019 - Current
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Collaborated with optometry staff to reach individual and team goals.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.

Shipping Associate

1800 Contacts
Salt Lake City, Utah
09.2017 - 03.2019
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Packed and labeled boxes with maximum efficiency.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Reviewed order data to verify transactions and shipping dates.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Handled day-to-day shipping and receiving overseeing more than 1,500 packages per day.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Front Desk Supervisor

Home 2 By Hilton
Salt Lake City, Utah
03.2015 - 07.2017
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Managed front desk maintenance of client records and lab data.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Prepared weekly employee work schedules to meet operational needs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Built talented team through hiring and training new associates.

Caterer

University Of Utah
Salt Lake City, Utah
06.2013 - 01.2015
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
  • Sourced and selected food and beverage suppliers for contracted events to maintain high standard of service.
  • Maintained flexible work schedule to meet event needs.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.

Education

High School Diploma -

Olympus High School
Salt Lake City, UT
05.2001 -

In School For Associates in Business Management -

Salt Lake Community College
Salt Lake City, UT
08.2022 - Current

Skills

    Optical orders

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Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved issues on Boomerang which lead to accurate product shipped to customer in a timely fashion

Lensy Award

2018 Annual Shipping Record: 221,130 Orders Processed


2019 Annual Shipping Record: 358,344 Orders Processed


Timeline

In School For Associates in Business Management -

Salt Lake Community College
08.2022 - Current

Optician Technician 3

1800 Contacts
03.2019 - Current

Shipping Associate

1800 Contacts
09.2017 - 03.2019

Front Desk Supervisor

Home 2 By Hilton
03.2015 - 07.2017

Caterer

University Of Utah
06.2013 - 01.2015

High School Diploma -

Olympus High School
05.2001 -

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Nilson CabralOptician