Experienced and dedicated retail manager with over 20 years of hands-on experience in customer service, team leadership, and store operations within the food and beverage industry. Successfully managed high-traffic environments, led diverse teams, and maintained exceptional service standards. Proficient in inventory control, cash handling, staff training, and product presentation. Demonstrated expertise in ice cream cake decorating and fulfilling custom orders. Fluent in English, Gujarati, and Hindi. Strong work ethic and commitment to delivering quality service in every role.