Nimesh V Patel
Elmwood Park,NJ
Summary
Experienced and dedicated retail manager with over 20 years of hands-on experience in customer service, team leadership, and store operations within the food and beverage industry. Successfully managed high-traffic environments, led diverse teams, and maintained exceptional service standards. Proficient in inventory control, cash handling, staff training, and product presentation. Demonstrated expertise in ice cream cake decorating and fulfilling custom orders. Fluent in English, Gujarati, and Hindi. Strong work ethic and commitment to delivering quality service in every role.
Overview
22
22
years of professional experience
Work History
Manager
El Oasis Liquor Inc
01.2022 - Current
- Oversee daily store operations including staff supervision, inventory management, and customer service
- Handle product orders, deliveries, and vendor communication
- Maintain clean and organized store environment
- Assist customers with purchases and resolve any issues
- Ensure compliance with state liquor regulations and store policies
Partner / Shift Leader
Baskin-Robbins
01.2003 - 12.2021
- Promoted from Shift Leader to Business Partner after store renovation in 2009
- Managed store operations, inventory, and employee scheduling
- Created and decorated custom ice cream cakes for customers and special events
- Delivered excellent customer service and resolved customer concerns
- Trained and supervised staff, ensuring high standards in service and food safety
- Handled bank deposits, supply orders, and equipment maintenance
- Helped improve store performance, customer satisfaction, and sales growth
Crew Member
Dunkin' & Baskin-Robbins
01.2008 - 01.2009
- Worked during Bergen Town Center store renovation
- Prepared food and beverages for customers in a high-volume environment
- Handled cash register transactions and provided fast, friendly service
- Maintained cleanliness and followed company policies
Education
High School Diploma -
Navachetan Vidyalya
Limbasi, India05.1990
Skills
- Customer Service
- Team Leadership
- Cake Decorating
- Time Management
- Inventory Management
- Cash Handling
- Training Staff
- Communication
- Multitasking
- Problem Solving
- Decision-making
Languages
English
Gujarati
Hindi
Timeline
Manager
El Oasis Liquor Inc
01.2022 - Current
Crew Member
Dunkin' & Baskin-Robbins
01.2008 - 01.2009
Partner / Shift Leader
Baskin-Robbins
01.2003 - 12.2021
High School Diploma -
Navachetan Vidyalya
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