Nimmcy Caro Perez
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Collections Agent
Harris County Toll Road Authority
Houston , TX
2023.06 - Current
- Researched customer accounts for any discrepancies or outstanding payments.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Program Assistant
The Montrose Center
Houston , TX
2021.01 - 2023.05
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Collaborated with other departments to ensure smooth delivery of services for program participants.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Monitored office services mailbox for business support needs and requests.
- Maintained positive working relationship with fellow staff and management.
Assistant Manager
Regional Finance
Houston , TX
2017.03 - 2021.01
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted credit analysis and approved or denied loan applications based on credit history, income, and other criteria.
- Provided guidance to customers regarding the terms and conditions of their loans.
- Prepared loan documents for accuracy prior to closing process.
- Developed loan contracts and explained contract terms to clients.
Education
Some College (No Degree) -
Galveston College
Galveston, TXSkills
- Balance Collection
- Account Reconciliation
- Knowledge Of Payment Plans
- Credit And Collections
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Collections Agent
Harris County Toll Road Authority
2023.06 - Current
Program Assistant
The Montrose Center
2021.01 - 2023.05
Assistant Manager
Regional Finance
2017.03 - 2021.01
Some College (No Degree) -
Galveston College
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