Nimrah Moten
SugarLand,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Analyst position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Analyst
Wavetec
09.2022 - 09.2023
- Conducted market research and analysis for queue management and customer experience industry
- Gathered and documented business requirements, ensuring alignment with client needs (clients include Delta, Emirates, etc.)
- Facilitated WhatsApp onboarding for clients through Meta (formerly Facebook), enhancing communication channels
- Analyzed and optimized business processes for enhanced efficiency
- Utilized data analytics for insights into customer behavior and service delivery
- Developed financial models and performed cost-benefit analyses for client decision-making
- Supported product lifecycle management, providing market insights and feature recommendations
- Acted as liaison between clients and internal teams, ensuring clear communication and understanding
- Designed and maintained customized dashboards to track project progress and KPIs
- Led User Acceptance Testing (UAT) efforts to validate system functionality
- Prepared detailed project documentation and conducted stakeholder presentations
- Collaborated with cross-functional teams for accurate translation of business requirements into technical solutions
- Ensured solutions met industry regulations and compliance standards
- Provided training and support during system implementation
- Worked with prestigious clients like Delta, Emirates, etc
- Participated in client meetings, offering insights and recommendations on IT solutions to improve operations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
Information Technology Consultant
TheBPO
06.2022 - 08.2022
- Assisted senior consultants in analyzing client IT requirements, gaining exposure to tailored solutions
- Played a hands-on role in IT system implementation, ensuring seamless operations for BPO clients
- Conducted in-depth assessments of existing IT infrastructure, identifying optimization opportunities for enhanced efficiency
- Contributed to the development and execution of IT strategies, aligning technology solutions with business goals
- Assisted in managing IT projects, gaining valuable experience in project delivery within established timelines
- Stayed updated with emerging technologies and trends in the BPO sector, contributing to informed decision-making
- Supported the creation of technical documentation, including system specifications and user guides, aiding in effective system implementation
Group Project Team Lead
Maid Hiring System
01.2022 - 05.2022
- Developed a maid hiring web app and designed the user interface for it using Figma
- Created reports, conducted surveys, and performed analytics on the data to identify scope for our project.
- Coordinated team members, consultants and material resources across multiple projects and departments.
- Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.
- Worked on the Backend coding to develop the Web-app.
Education
Bachelor of Science - Computer Science
Institute of Business Administration
07.2022
Skills
- Proficient in
- UI/UX designing, Communication Skills, Problem Solving Skills, Data Analysis, SQL, and Power BI
- Analysis, Documentation, Presentation, Adaptability, Critical thinking, Decision-making, Project Management, Quality
- Assurance, Familiar with Java, Learning HTML-CSS-JAVA Script, UI/UX Design, Familiar with Agile Methodologies
Certification
Certificate for Excellent Leadership Qualities, Business Analytics Certified, Inbound sales certified, and Certificate for
Exceptional organizational skills.
Timeline
Business Analyst
Wavetec
09.2022 - 09.2023
Information Technology Consultant
TheBPO
06.2022 - 08.2022
Group Project Team Lead
Maid Hiring System
01.2022 - 05.2022
Bachelor of Science - Computer Science
Institute of Business Administration
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