Nina Alderfer
Odessa
Summary
Proven Personal Shopper at H-E-B with a robust background in customer service and attention to detail. Excelled in resolving complaints, enhancing customer satisfaction, and streamlining pick-up processes. Skilled in heavy lifting and planning, demonstrated through efficient order management and positive customer interactions. Achieved significant improvements in customer retention and service quality.
Overview
8
8
years of professional experience
Work History
Supervisor
H-E-B
03.2021 - Current
- Escalated complaints to leadership to resolve shopping matters quickly and retain customers.
- Maintained positive working relationships with customers, team members, and leadership.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Assisted with collection, loading, and acceptance of payment for pick-up and delivery orders.
Lifeguard
odessa college
05.2018 - 09.2021
- Responded quickly to medical emergencies using appropriate rescue techniques.
- Warned recreational participants of inclement weather, unsafe areas, and illegal conduct.
- Performed daily maintenance checks on equipment and supplies to ensure proper functioning in case of an emergency situation.
- Monitored pool to identify individuals in distress or other emergency situations.
- Administered CPR, first aid, AED when necessary.
- Participated in regular training sessions regarding safety protocols, accident prevention practices and customer service.
Server
fun dome
09.2020 - 03.2021
- Swept and mopped floors and removed trash.
- Assisted with training of new staff members.
- Listened to customer concerns and complaints and quickly rectified issues.
- Answered telephones to take reservations or to-go orders.
- Used focus and memorization skills to keep track of tables and remember orders.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Education
High School Diploma - undefined
permian high school
odessa, tx05.2021
Certification - Cosmetology
odessa college
odessa, tx04.2021
Skills
- Customer Service
- Attention to Detail
- Heavy Lifting
- Planning and Organization
- Decision-Making
Timeline
Supervisor
H-E-B
03.2021 - Current
Server
fun dome
09.2020 - 03.2021
Lifeguard
odessa college
05.2018 - 09.2021
High School Diploma - undefined
permian high school
Certification - Cosmetology
odessa college