Gabriella Romano
Staten Island,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Counter Server
Justino's Pizzeria
01.2023 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Ordered supplies when needed from vendors or suppliers.
- Greeted customers, took orders, and answered questions about menu items.
- Trained new employees to perform duties.
- Maintained a clean work area throughout shift by wiping down counters, sweeping floors, and stocking soda.
- Put pizza orders in the oven.
- Responsible for handling accounts relievable and payable.
- Used cash register to perform cash, credit and debit transactions per day
Day Care
Summer Youth Employment Program
06.2021 - 08.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Helped with nap time.
- Worked with children from 1-5 years old.
Hostess
La Villa Pizzeria
01.2018 - 12.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Supported needs of multiple - person wait staff who attended to specific needs of countless customers daily for the pizzeria restaurant with social relevancy and intentionality
Education
Bachelor of Science - Special Education
College of Staten Island of The City University of New York
Staten Island, NY06.2027
High School Diploma -
New Utrecht High School
Brooklyn, NY06.2022
Skills
- Listening
- Excellent customer service
- Food safety knowledge
- Payment Collection
- POS System Operation
- Conflict Resolution
- Problem-Solving
- Stock replenishment
- Phone Etiquette
- Time Management
- Teamwork and Collaboration
- Multitasking and prioritization
Timeline
Counter Server
Justino's Pizzeria
01.2023 - Current
Day Care
Summer Youth Employment Program
06.2021 - 08.2021
Hostess
La Villa Pizzeria
01.2018 - 12.2019
Bachelor of Science - Special Education
College of Staten Island of The City University of New York
High School Diploma -
New Utrecht High School
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