Reagan Brusby
Spring Grove ,PA
Summary
Dynamic and resourceful professional with a strong background in customer service. Proven ability to enhance customer satisfaction through effective communication and multitasking. Recognized for accuracy in processing transactions and fostering a positive team environment. Quick learner dedicated to maintaining high standards in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Counter Server
Genovas
08.2023 - Current
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Addressed guest complaints and resolved issues to promote satisfaction.
Drink Maker
Dunkin
04.2024 - 08.2024
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
- Upheld company standards for quality control by consistently following recipe guidelines and presentation expectations.
- Assisted in training new employees on drink recipes, techniques, and customer service best practices.
- Balanced multiple responsibilities such as taking orders, preparing drinks, and tending to customers'' needs in a timely manner.
- Served high customer volumes during special events, nights, and weekends.
Dairy/frozen/grocery Associate
Kennies Market
07.2022 - 07.2023
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
- Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
- Collaborated with fellow associates to complete tasks efficiently and maintain a smoothly functioning store environment.
Education
Homeschooled
Spring Grove, PA01.2024
Skills
- Team player
- Effective communication
- Excellent work ethic
- Customer service
- Accuracy and efficiency
- POS system operation
- Resourceful
- Quick learner
- Listening
- Time management
- Multitasking
- Reliability
Timeline
Drink Maker
Dunkin
04.2024 - 08.2024
Counter Server
Genovas
08.2023 - Current
Dairy/frozen/grocery Associate
Kennies Market
07.2022 - 07.2023
Homeschooled
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