Nina Allen
Woodland Hills,CA
Summary
Motivated and driven student eager to gain hands-on experience and contribute to a dynamic work environment. Experienced and communicative associate with years of expertise in sociology, hospitality, office support, and maintaining high standards of professionalism.
Overview
4
4
years of professional experience
Work History
Guest Services & Concierge Specialist
Home 2 Suites by Hilton
01.2023 - Current
- Greet guests upon arrival and provide assistance with check-in and check-out procedures
- Prepare daily reports on occupancy levels, room availability and guest feedback
- Resolve guest complaints by providing timely customer service solutions
- Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials
Youth Development Specialist/ Dance Coach
Taft High School
05.2022 - 08.2023
- Developed and led dance programs that integrate physical fitness, teamwork, and positive social behaviors
- Watching students and ensuring they are following proper rules and policies
- Boosted youth engagement by incorporating experiential learning and interactive activities into curriculum.
- Engaging with students while teaching new skills and routines
- Participating in competitions
Front Desk Associate
The Camp Transformation Center
10.2022 - 03.2023
- Greeted and checked in customers warmly
- Assisted with scheduling appointments for clients and visitors
- Updated customer information in databases regularly to ensure accuracy of records
- Resolved any customer complaints or issues in a timely fashion following established protocols
- Sold packages and memberships to customers
Key Holder/ Sales Associate
Americas Best
02.2021 - 10.2022
- Scheduled appointments, verified insurance coverage, maintained accurate patient records, and assisted with preliminary testings
- Maintained accurate records of all transactions in computer system
- Processes payments for products purchased by customers
- Performed basic vision screenings to determine patients prescription needs
- Greeted patients warmly upon arrival
Education
Masters - Education and Counseling
University of Southern California
05-2026
Bachelor of Arts - Sociology
California State University Northridge
05.2024
Associate of Arts - Sociology
Los Angeles Pierce College
06.2022
Skills
- Guest relations
- Youth engagement and Motivation
- Conflict Resolution and Mediation
- Customer service
- Office Management
- Hospitality
- Microsoft Office
- Administrative Support
Umoja Club
At Pierce College, was an active member of the Umoja African American club, contributing to the planning and execution of cultural events, community Outreach initiatives, and advocacy efforts.
Timeline
Guest Services & Concierge Specialist
Home 2 Suites by Hilton
01.2023 - Current
Front Desk Associate
The Camp Transformation Center
10.2022 - 03.2023
Youth Development Specialist/ Dance Coach
Taft High School
05.2022 - 08.2023
Key Holder/ Sales Associate
Americas Best
02.2021 - 10.2022
Bachelor of Arts - Sociology
California State University Northridge
Associate of Arts - Sociology
Los Angeles Pierce College
Masters - Education and Counseling
University of Southern California
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