Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nina Ayers

Houston,TX

Summary

Seeking to transition into new field where skills in communication and problem-solving can drive success. Energetic and personable, with knack for clear communication and problem-solving. Well-versed in financial principles and adept at negotiating and resolving outstanding accounts. Committed to achieving positive outcomes and maintaining beneficial client relationships.

Developed strong analytical and negotiation skills in high-paced, client-focused environment. Well-versed in managing sensitive financial information and resolving complex issues. Dedicated Customer Service in providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated to maintain customer satisfaction and contribute to company success. History in managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Proven track record of consistently improving operational processes to enhance the overall customer experience. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

6
6
years of professional experience

Work History

Insurance Sales Agent

Proglobal Marketing
Houston, Tx
06.2026 - Current
  • Developed strong client relationships through effective communication and personalized service.
  • Conducted thorough assessments of clients' insurance needs and risks.
  • Educated clients on various insurance products and policy options available.
  • Processed policy applications and renewals efficiently using industry software.
  • Built relationships with existing clients by providing exceptional service.
  • Assisted clients in selecting appropriate coverage options for their needs.

Optical Technician

Pupila Family EyeCare
Houston, Tx
11.2025 - 05.2026
  • Assembled and adjusted optical frames for customer specifications.
  • Conducted lens fittings to ensure proper alignment and comfort.
  • Operated optical machinery for lens cutting and polishing.
  • Educated clients on proper eyewear care and maintenance techniques.
  • Collaborated with eye care professionals during patient consultations.
  • Ordered stock from suppliers when necessary to fulfill customer orders.
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
  • Completed administrative tasks related to record keeping and documentation.

Optician

LensCrafters
Houston, Tx
06.2025 - 11.2025
  • Assisted customers in selecting appropriate eyewear and lenses.
  • Conducted vision tests to determine prescription needs.
  • Maintained optical equipment and ensured proper functionality.
  • Educated customers on eyewear care and maintenance practices.

Bonding Collections Agent

Ace Bail Bonds
Nacogdoches, TX, Tx
01.2025 - 06.2025
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Managed inbound and outbound communications with clients and bail agents.
  • Conducted payment processing to ensure timely collection of outstanding balances.

Optician

Walmart Vision Center
Nacogdoches, Tx
02.2023 - 01.2025
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.

Benefits Specialist

United Healthcare
Irving, Tx
03.2020 - 02.2023
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
  • Enhanced understanding of benefit offerings with effective communication materials and presentations.

Education

High School Diploma -

Nacogdoches High School
Nacogdoches, TX

Skills

  • Payment arrangement
  • Skip tracing
  • Collections processing
  • Account management
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Documentation
  • Administrative support
  • Clerical support
  • Strong multi-tasking
  • Retail operations
  • Highly motivated
  • Decision-making skill
  • Stockroom management
  • Friendly and outgoing
  • Dependable and reliable

Languages

English

Timeline

Insurance Sales Agent

Proglobal Marketing
06.2026 - Current

Optical Technician

Pupila Family EyeCare
11.2025 - 05.2026

Optician

LensCrafters
06.2025 - 11.2025

Bonding Collections Agent

Ace Bail Bonds
01.2025 - 06.2025

Optician

Walmart Vision Center
02.2023 - 01.2025

Benefits Specialist

United Healthcare
03.2020 - 02.2023

High School Diploma -

Nacogdoches High School
Nina Ayers