Nina Burns-Skrobot
Middletown,DE
Summary
Dependable hospitality professional with strong background in food services. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations.
Overview
5
5
years of professional experience
Work History
Counter/Server
Grotto Pizza
01.2022 - Current
- Established rapport with customers by providing friendly and attentive service.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Managed multiple tasks in high-volume environment.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier/Ice Cream Server
Vanderwende Farm Creamery
05.2019 - 07.2022
- Worked seasonally, over summer, during peak business hours.
- Proactively addressed long lines by opening working efficiently, and opening new registers when necessary, enhancing customer experience.
- Conducted inventory counts by adding each item in stock and documenting .
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Hospitality Administration And Management
University of Delaware
Newark, DE05.2025
High School Diploma -
Woodbridge High School
Greenwood, DE05.2020
Skills
- Upselling strategy
- Conflict Resolution
- Order Processing
- Payment Processing
- Phone orders
- Beverage Making and Delivery
- Excellent work ethic
- Cleanliness and sanitation
- High-volume dining
- Problem-Solving
- Customer Relations
Timeline
Counter/Server
Grotto Pizza
01.2022 - Current
Cashier/Ice Cream Server
Vanderwende Farm Creamery
05.2019 - 07.2022
Hospitality Administration And Management
University of Delaware
High School Diploma -
Woodbridge High School
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