Riza G. Mata
Moreno Valley,CA
Summary
OBJECTIVE: Seeking a manager position that will both utilize and strengthen over 8 years of valuable experience in food service. Ready to add value to team focused on delivering exceptional customer service. Consistently goes beyond requirements to delight customers and improve business operations.
Overview
18
18
years of professional experience
Work History
Front Counter Team Member
Chick-fil-A
Riverside, CA
01.2021 - Current
- Delivered food to guest tables with timeliness and efficiency.
- Assisted customers 130-150 per hours with information regarding menu offerings and nutrition information.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
Assistant Manager
El Pollo Loco
Riverside, CA
04.2013 - 12.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales for over 7 years.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Monitored security and handled incidents calmly.
Medical Assistant Student
Sharon Laughlin M.D Family Practice
Riverside, CA
01.2003 - 01.2010
- Vital signs, physicals, injections, assisting a doctor, placing patients in a exam rooms, urinalysis,
- Axing, calling patients prescription refills.
- Monitored vital signs test accuracy using quality controls
- Collected and documented patient medical information such as blood pressure and weight
- Collected pertinent data and calculations to aid physician in interpreting results
Shift Supervisor
Burger King
Sacramento, CA
01.2003 - 01.2005
- Work, Food preparation, customer service Army Air force Exchange Service(AAFES)Burger King
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Consulted with HR teams to identify and onboard optimal candidates for cashiers and cook positions
Education
Clinical Medical Assistant Certification. -
Riverside ROP
Riverside, CA2010
Studied Banking Finance -
Far Eastern University
Manila, Philippines1997
High School Diploma -
San Roque High School
Bamban, Tarlac Philippines1995
Skills
* Extra mile service going above and beyond expectation
- Safety- Responsible for a food safety of the restaurant and also for a safety of the guest
- Budgeting- Accountable for a control disbursement of the monthly budget
- Prioritizing- Established schedules, meet deadlines, and simultaneously coordinate
- Training and Supervision- Trained, instructed and directed new crew members and
- Soon to be managers whose development was under my jurisdiction, in a wide variety of skills (from customer service to running a restaurant)
- Recruitment, Interviewing, and Selection of Personnel- Hired variety of professionals including managers, supervisors
- Including food for the restaurant to the equipment's need to replace
- Kitchen support
- Ordering procedures
- Upselling strategy
- Effective communication
- Cleaning and organization
- Team Player
- Food service standards
- Product promotion
- Excellent work ethic
- Cash Handling
- Safe food handling
- Food safety and sanitation
- Menu offering knowledge
Timeline
Front Counter Team Member
Chick-fil-A
01.2021 - Current
Assistant Manager
El Pollo Loco
04.2013 - 12.2020
Medical Assistant Student
Sharon Laughlin M.D Family Practice
01.2003 - 01.2010
Shift Supervisor
Burger King
01.2003 - 01.2005
Clinical Medical Assistant Certification. -
Riverside ROP
Studied Banking Finance -
Far Eastern University
High School Diploma -
San Roque High School