Nina Chapoose
Vernal,UT
Summary
Customer service and sales professional skilled in POS operations, special order processing, and transaction issue resolution. Provide prompt, accurate support through clear communication and rigorous attention to detail. Build customer confidence through dependable, problem-solving service outcomes.
Overview
7
7
years of professional experience
Work History
Sales Associate
Marsen Furniture Outlet
VERNAL, UT
09.2021 - Current
- Processed sales transactions and verified order details for accuracy.
- Helped customers locate products, answer questions, and provide product advice.
- Explained product features, materials, and care instructions for home furnishings.
- Trained new associates on effective sales techniques and optimal furniture presentation to enhance customer engagement.
- Arranged showroom displays to highlight sofas, tables, and bedroom sets.
- Managed special orders and streamlined delivery coordination with warehouse staff to ensure timely fulfillment.
- Resolved customer questions about pricing, availability, and product differences.
- Performed cashier duties, including accepting payments, issuing receipts, and counting back change.
- Processed returns, exchanges, and refunds in line with company policies.
- Handled customer complaints in a professional manner.
- Restocked shelves to maintain sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Supported inventory checks and updated merchandise placement across outlet sections.
- Created promotional strategies that elevated sales volume through targeted marketing.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Built working relationships with peers and upper management to support team success.
House Cleaner
Self Employed Services
VERNAL, UT
01.2020 - 10.2021
- Cleaned residential spaces for self-employed clients, enhancing client satisfaction and maintaining repeat business.
- Organized, cleaned, and sanitized kitchens, bedrooms, living rooms, and bathrooms to keep spaces orderly and reduce daily germs.
- Sanitized kitchens, bathrooms, and high-touch surfaces.
- Executed detailed cleaning protocols based on client requests.
- Vacuumed carpets and mopped hard floors.
- Dust cleaned furniture, fixtures, and baseboards.
- Changed linens on beds to ensure cleanliness and comfort for clients. and made beds neatly.
- Removed trash from living areas to promote cleanliness and hygiene. and kept living areas tidy.
- Adhered to client instructions and privacy standards to ensure personalized service and trust.
Education
GED -
AVEC
Vernal, UT11-2022
Skills
- Sales techniques
- Payment processing
- POS system operation
- Inventory management
- Stocking and receiving
- Store management
- Task prioritization
- Multi-tasking
- Customer-focused mindset
- Communication skills
- Active listening
- Problem solving
- Conflict resolution
- Team collaboration
- Sales training
- Attention to detail
- Motivated team player
- Composure
Timeline
Sales Associate
Marsen Furniture Outlet
09.2021 - Current
House Cleaner
Self Employed Services
01.2020 - 10.2021
GED -
AVEC