Glenda Lee Colon
Davenport
Summary
Dynamic bilingual professional with extensive experience at Roswell Park Comprehensive Cancer Center, excelling in patient navigation and customer communication. Proven problem-solver skilled in fostering relationships and enhancing patient engagement through empathetic support and strategic care coordination. Adept at scheduling appointments and maintaining accurate records, ensuring seamless service delivery.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Call Agent
TKJ Transport LLC.
10.2023 - 11.2024
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Bilingual Patient Navigator
Roswell Park Comprehensive Cancer Center
09.2017 - 06.2022
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Coached patients on self-advocacy.
- Developed strategies to improve overall efficiency in the navigation process while maintaining high-quality care standards.
- Assisted patients in scheduling doctor and healthcare appointments.
- Increased patient engagement by developing culturally sensitive educational materials and outreach initiatives.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Educated patients on insurance and healthcare plans.
- Coordinated with healthcare professionals to ensure timely and accurate delivery of patient care services.
- Developed personalized follow-up plans for patients to monitor progress and address any emerging issues.
- Led patient education workshops, increasing awareness and understanding of health conditions and management strategies.
Cashier Floor Supervisor
Big Lots Stores, Inc.
02.2013 - 02.2015
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
Education
High School Diploma -
Grover Cleveland High School
Buffalo, NY06-2005
Skills
- Problem-solving skills
- Call center experience
- Addressing client questions
- Customer communications
- Fluency in multiple languages
- Customer follow-up
- Team collaboration
- Scheduling appointments
- Self motivation
- Bilingual communication
Languages
English
Spanish
Timeline
Call Agent
TKJ Transport LLC.
10.2023 - 11.2024
Bilingual Patient Navigator
Roswell Park Comprehensive Cancer Center
09.2017 - 06.2022
Cashier Floor Supervisor
Big Lots Stores, Inc.
02.2013 - 02.2015
High School Diploma -
Grover Cleveland High School
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