Nina Dayo

• Managed guest inquiries, welcomed guests, handled reservations, and maintained Airbnb listings.

• Implemented efficient communication strategies to ensure guest satisfaction and positive reviews.

• Utilized data analysis skills to optimize pricing strategies and increase booking rates.

• Maintained high standards of cleanliness, ensuring bar area met all health and safety regulations.
• Contributed to menu design by incorporating customer feedback into the selection process, resulting in increased sales of featured items.
• Enhanced customer experience by creating visually appealing and unique craft cocktails.
• Increased bar revenue through the development and promotion of specialty drinks and themed events.
• Provided top-notch hospitality services while adhering to company policies on responsible alcohol serving practices.

• Led a mock crime scene investigation from evidence collection to expert witness testimony at moot court.

• Conducted bloodstain analysis, photography, and scene reconstruction for a comprehensive case presentation.

• Successfully presented findings as an expert witness for bloodstain pattern analysis in a moot court setting.

• Assisted a diversion case manager by checking clients' standing in the program through court websites.

• Shadowed case manager in client interviews, job placements, and scheduling appointments.

• Worked at Diversion Hub, Oklahoma County Jail, and Oklahoma County Courthouse.