Nina Dupre
Stoughton,MA
Summary
Customer service and administrative professional with proven success in supervising front-end operations and optimizing cash-handling procedures. Skilled in managing confidential records and effectively resolving customer concerns, leading to enhanced satisfaction in high-pressure environments. Committed to promoting efficient team collaboration and delivering positive client experiences.
Overview
10
10
years of professional experience
Work History
Receptionist
Milton CAT
Stoughton, Massachusetts
09.2026 - Current
- Greeted Milton CAT visitors and directed them to proper departments.
- Scheduled appointments for Milton CAT service and office teams.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Prepared meeting rooms and handled office supplies for Milton CAT staff.
Bookkeeper / Front-End Supervisor
Price Rite
Stoughton, MA
01.2026 - Current
- Managed cash reconciliation and financial reporting while safeguarding confidential records.
- Improved cash-handling procedures, reducing register discrepancies.
- Supervised front-end staff and coordinated scheduling for efficient daily operations.
- Resolved escalated customer concerns to enhance overall customer satisfaction.
Paraprofessional
Stoughton High School
Stoughton, MA
07.2023 - 08.2025
- Supported students academically and behaviorally, enhancing their learning experience through detailed documentation.
- Assisted teachers in lesson preparation and classroom organization, contributing to a structured learning environment.
- Built strong relationships with colleagues and students through active listening and effective communication, fostering a positive classroom atmosphere. through effective communication and professionalism.
Customer Service Associate
Stop & Shop
Stoughton, MA
08.2020 - 07.2022
- Provided exceptional customer service by effectively resolving issues to enhance customer satisfaction.
- Accurately processed transactions in fast-paced retail environment, ensuring efficient service delivery.
- Assisted customers with product inquiries and recommendations.
- Processed transactions accurately at checkout stations.
- Resolved customer complaints to ensure satisfaction.
Registrar's Office Assistant
SUNY ESF
Syracuse, NY
09.2019 - 05.2020
- Maintained confidential student records and processed transcript requests to ensure timely access for students and faculty.
- Managed multi-line phone communications and provided administrative support to enhance office efficiency and responsiveness.
- Processed student registrations and maintained accurate academic records.
- Coordinated course schedules and ensured compliance with academic policies.
- Managed communication between students and faculty regarding enrollment issues.
Accounting Administrative Assistant / Receptionist
FM Generator
Canton, MA
06.2016 - 08.2016
- Answered multi-line phones, maintained accurate company records, coordinated payroll distribution, and facilitated daily office operations.
- Managed daily accounting tasks and ensured timely data entry for financial records.
- Assisted in preparing financial reports using accounting software and spreadsheets.
- Coordinated communications between departments to streamline accounting processes.
Education
Associate of Science - Liberal Arts
Massasoit Community College
Brockton, MA05-2026
High School Diploma -
Norfolk County Agricultural High School
Walpole, MA01-2019
Skills
- Cash handling and reconciliation
- Record management and confidentiality
- Administrative support
- Scheduling and office management
- Multi-line phone systems
- Microsoft Office Suite
- Google Workspace proficiency
- Organizational skills
- Multitasking abilities
- Staff supervision
- Team collaboration
- Professional communication
- Front desk operations
Timeline
Receptionist
Milton CAT
09.2026 - Current
Bookkeeper / Front-End Supervisor
Price Rite
01.2026 - Current
Paraprofessional
Stoughton High School
07.2023 - 08.2025
Customer Service Associate
Stop & Shop
08.2020 - 07.2022
Registrar's Office Assistant
SUNY ESF
09.2019 - 05.2020
Accounting Administrative Assistant / Receptionist
FM Generator
06.2016 - 08.2016
Associate of Science - Liberal Arts
Massasoit Community College
High School Diploma -
Norfolk County Agricultural High School