Nina Garzon
Summary
Highly enthusiastic, innovative, organized and customer-service oriented professional with a strong dedication to ensuring and adding to the already present success of the library.
Overview
4
4
years of professional experience
Work History
Fiction/AV/Teen Assistant
Mount Prospect Public Library
08.2024 - Current
- Prioritize patrons by providing the best customer service in-person, by phone, or via chat regarding library services and resources
- Thoroughly monitor library environments to maintain safe, hazard-free settings
- Maintain organization of the readers' desk to ensure proper function of regular services and tasks
- Develop and maintain library displays as well as various collections
- Stay up-to-date on library policies and procedures to smoothly enforce standards
Teen Services Assistant
Des Plaines Public Library
11.2022 - Current
- Foster a positive experience and environment for patrons
- Keep up with trends and create exciting programs/passive programs for patron of all ages and backgrounds
- Help with any translation that might be needed, help patrons that speak other languages, and provide programs for Spanish speakers
- Frequently update/advertise new additions in the commons along with passive activities at the desk
- Upkeep my area through organization along with the main desk and the commons
- Frequently resupply and add new additions to passive programming projects
- Have productive meetings alongside library staff to ensure current and future success
- Constantly maintain a well-rounded knowledge of readers' advisory
- Work alongside library staff to organize, replenish, and weed collections
Makerspace Assistant
Skokie Public Library
01.2024 - 04.2024
- Made patrons feel welcome and comfortable while entering what can be an intimidating space
- Gave patrons a tour of the space if it was their first time and answered any questions they had
- Added to binders that help guide patrons through activities and equipment usage
- Always made sure to provide binders as well as other resources to patrons to ensure success of usage and understanding of equipment
- Guided patrons through activities or use of any equipment, assuring that I'll be available to help whenever needed
- Take the initiative to also learn from patrons as well as staying up to date with any equipment updates (troubleshooting) or innovations that can keep the space up to date
- Maintain organization and supply of the space
- Ensure the efficiency of equipment by conducting routine maintenance
Storytime Intern
Des Plaines Public Library
09.2022 - 11.2022
- Introduce books and reading to young children
- Provide a welcoming and fun space that allows children's love for books and storytime to grow
- Thoroughly plan and conduct storytime
- Adjust storytime based on how kids respond
Supervisor
Michaels
06.2022 - 12.2022
- Ensure employee/team communication and happiness
- Lead a team of employees in daily operations, ensuring all tasks are completed to company standards and deadlines are met
- Oversaw daily cash handling operations and ensured accuracy of all transactions
- Develop and implement training programs to improve employee performance and efficiency
- Conduct performance reviews and provide constructive feedback to team members to drive productivity and professional growth
- Maintain inventory levels and monitor stock rotation to minimize waste and ensure product quality
- Collaborate with other supervisors to coordinate workflow and optimize cross-functional teamwork across departments
Supervisor
Pet Supplies Plus
04.2021 - 06.2022
- Provided exceptional and friendly customer service to clients, addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Managed high call volumes in a professional manner, accurately documenting customer interactions and following up on customer requests
- Oversaw store operations, including opening and closing procedures, cash handling, and ensuring compliance with company policies and procedures
- Monitored and maintained cash vault security and implemented procedures to minimize the risk of theft or loss
- Provided exceptional customer service by addressing inquiries and concerns promptly and effectively
Education
Bachelors - English Literature
Southern New Hampshire University
11.2024
Bachelors - English Literature
DePaul
12.2021
Skills
Customer service oriented
Empathetic
Trilingual
Creative
Innovative
Patient
Teacher
Communication
Supervising
Organization
Adaptive
Available
Languages
Spanish
Native or Bilingual
French
Full Professional
Polish
Elementary
Timeline
Fiction/AV/Teen Assistant
Mount Prospect Public Library
08.2024 - Current
Makerspace Assistant
Skokie Public Library
01.2024 - 04.2024
Teen Services Assistant
Des Plaines Public Library
11.2022 - Current
Storytime Intern
Des Plaines Public Library
09.2022 - 11.2022
Supervisor
Michaels
06.2022 - 12.2022
Supervisor
Pet Supplies Plus
04.2021 - 06.2022
Bachelors - English Literature
DePaul
Bachelors - English Literature
Southern New Hampshire University
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