Nina Hoyt
Lake City,FL
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walgreens
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Responded to customer requests for products, services, and company information.
- Stocking products.
- Scan outs
- Cash Register
- Loading/Unloading truck
Paraprofessional
Columbia County School Board
Lake City, FL
08.2019 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects. This included working with small groups to help inclusion students with their goals.
- Work with ESE students one on one or in small groups on their specific goals and needs.
Human Resources Assistant
HAECO Americas
Lake City, FL
06.2022 - 08.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Organized new employee orientation schedules for new hires.
- This was a summer position.
Teller
Florida Credit Union
Lake City, FL
08.2016 - 08.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Customer Service Representative
Toyota
Lake City, FL
07.2014 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelors - Human Resource Management
Saint Leo University
Saint Leo, FLAssociate Of General Studies - Elementary Education
Florida Gateway College
Lake City, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Education
- Problem resolution
- Microsoft Word and Excel
Certification
Para Pro Certification
Timeline
Human Resources Assistant
HAECO Americas
06.2022 - 08.2022
Paraprofessional
Columbia County School Board
08.2019 - Current
Teller
Florida Credit Union
08.2016 - 08.2017
Customer Service Representative
Toyota
07.2014 - 01.2016
Customer Service Representative
Walgreens
Bachelors - Human Resource Management
Saint Leo University
Associate Of General Studies - Elementary Education
Florida Gateway College