Nina Hunter
Chicago,IL
Summary
Dynamic Client Service Manager and Sales Account Representative with 5 years of sales experience and more than two years in management. Licensed esthetician proficient in beauty retail, customer service, and team development, with a focus on enhancing operational efficiency and driving revenue growth. Expertise in staff training and operational management ensures adherence to brand standards while fostering a high-performing team environment. Proven ability to cultivate strong client relationships and optimize sales performance across multiple retail locations.
Overview
8
8
years of professional experience
Work History
Esthetician
Benefit Cosmetics
Chicago, IL
03.2023 - Current
- Provided personalized beauty consultations to enhance customer satisfaction and product selection.
- Analyzed sales data to drive informed decisions on product recommendations and inventory management.
- Mentored junior estheticians, enhancing team skills and service quality.
- Developed promotional strategies to boost sales during key seasonal events and product launches.
Sales Account Representative
Schneider Transportation
Chicago, IL
06.2021 - 05.2023
- Conducted 80+ prospecting calls daily, closing 6 customer accounts in 6 months.
- Developed and maintained relationships with key accounts to drive customer satisfaction.
- Identified client needs and provided tailored product solutions to enhance sales opportunities.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Conducted market research to identify trends and inform strategic sales initiatives.
Psychiatric Rehabilitation Services Coordinator
Park View Rehabilitation
Chicago, IL
01.2021 - 06.2021
- Advocated for client rights and access to community resources, fostering independence in recovery journeys.
- Coordinated individual recovery plans with multidisciplinary teams to enhance patient engagement and outcomes.
- Developed and implemented personalized therapeutic interventions tailored to client needs and goals.
- Facilitated crisis intervention, deescalating situations and connecting patients with appropriate mental health support.
Client Service Manager
Emmaus Homes
Saint Charles, MO
11.2019 - 01.2021
- Managed scheduling and budgeting processes while fostering employee engagement initiatives to promote a positive workplace culture.
- Facilitated client assessments to identify needs and develop personalized care plans.
- Led weekly coaching and performance review meetings aimed at optimizing team productivity.
- Orchestrated partnerships with community resources to optimize client support services.
- Created comprehensive training resources to ensure staff proficiency in case management standards and compliance with regulatory changes.
Community Integration Skills Trainer
Southwest Community Services
03.2018 - 10.2019
- Promoted community integration for individuals with disabilities to enhance social inclusion.
- Facilitated training and supervision of direct care staff to uphold high standards of service delivery.
- Coordinated monthly progress reporting and quarterly budget discussions to enhance communication with case managers and guardians.
- Investigated client situations and crafted personalized action plans to ensure effective resolution of specific challenges.
Education
Licensed Esthetician -
G-Skin & Beauty Institute
Chicago, IL10-2022
Bachelor of Science - Sociology
University of Central Missouri
Warrensburg, MO12-2017
Skills
- Account management proficiency
- Workforce training
- Staffing and professional development
- Client relationship management
- Budget management
- Event management
- Microsoft Office
Affiliations
- Alpha Kappa Alpha Sorority Incorporated 2016-present
- Jesse White Tumbling team Scholar 2013-2017
- University of Central Missouri Leader on Campus Award
Timeline
Esthetician
Benefit Cosmetics
03.2023 - Current
Sales Account Representative
Schneider Transportation
06.2021 - 05.2023
Psychiatric Rehabilitation Services Coordinator
Park View Rehabilitation
01.2021 - 06.2021
Client Service Manager
Emmaus Homes
11.2019 - 01.2021
Community Integration Skills Trainer
Southwest Community Services
03.2018 - 10.2019
Licensed Esthetician -
G-Skin & Beauty Institute
Bachelor of Science - Sociology
University of Central Missouri