Nina Kee
Bay Shore,NY
Summary
Enthusiastic patient care coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
9
9
years of professional experience
Work History
Senior Patient Care Coordinator
Northwell Health
2020.10 - Current
- Monitors delivery of care by completing patients rounds, documenting care, and maintaining communications for follow up treatments
- Educates patients and their families on care plan; provides details related to procedures, treatments.
- Develops interdisciplinary management tools by participating in meetings, coordinating information, and care requirements
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
Patient Care Coordinator
Sight MD
2017.05 - 2019.02
- Contacted on call physicians for patients with urgent medical questions and concerns
- Assisted patients with scheduling new and follow up appointments after procedures
- Verification of insurance benefits on-line and over the phone
- Provided exceptional customer service to patients during and following medical procedures to ensure comfortable recovery
Customer Care Representative
Advantage Care Physicians
2015.08 - 2016.03
- Assisted patients over the phone with scheduling appointments, answering or referring inquiries
- Ensured availability of treatment information by filing and retrieving patient records
- Maintained patients accounts by obtaining, recording, and updating personal and financial information
- Helped patients in distress by responding to emergencies
- Maintained operations by following policies and procedures and reporting needed changes
Skills
- Healthcare management
- Scheduling coordination
- Compliance monitoring
- Customer service
- Insurance verification
Timeline
Senior Patient Care Coordinator
Northwell Health
2020.10 - Current
Patient Care Coordinator
Sight MD
2017.05 - 2019.02
Customer Care Representative
Advantage Care Physicians
2015.08 - 2016.03