Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nina LaFond

Fort Worth,Texas

Summary

Experienced insurance professional with several-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Independent Insurance Adjuster

Allstate Insurance Co
Fort Worth, TX
03.2024 - 05.2024
  • Conducted in-person assessments of vehicle damages for accurate claim valuation.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Input claim information and payments into company NextGen database.
  • Traveled throughout assigned territory conducting onsite inspections at residences, and garages, to create accurate cost estimates using CCC One software.
  • Processed and negotiated settlements with insured parties and repair facilities.
  • Communicated effectively with customers regarding policy coverage issues and claims status updates.
  • Adhered strictly to company guidelines when making decisions regarding claim evaluations.
  • Provided exceptional customer service, addressing concerns and questions promptly.

Property Desk Adjuster

Frontline Insurance Company
Lake Mary, FL
10.2022 - 10.2023
  • Managed multiple claim files simultaneously while meeting strict deadlines due to catastrophe hurricane loss.
  • Drafted detailed reports summarizing findings from investigations into property losses.
  • Assessed the cause of losses such as flood or windstorm.
  • Investigated policyholder's claims to determine coverage and liability under the insurance policy.
  • Negotiated settlements with claimants while adhering to company policies and procedures.
  • Completed supplement evaluations of original estimate in Xactimate to facilitate smooth resolutions.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
  • Monitored progress of ongoing remediation projects, ensuring policy requirements were met.
  • Drafted reports summarizing findings in Guidewire from field inspections and provided recommendations for made modifications using Xactimate.

Auto Claims Adjuster

Allstate Insurance Companies
Irving, TX
07.1996 - 05.2022
  • Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
  • Negotiated settlements with claimants when appropriate.
  • Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.

Education

Bachelor of Science - Governments W/Minor Paralegal Studies

Texas Woman's University
Denton, TX
08-1986

Skills

  • Claims Investigation
  • Financial Acumen
  • Policy analysis
  • Damage Assessment
  • Technical knowledge
  • Liability Determination

Certification

• All-Line Adjuster Licenses in TX, GA, FL, AR, MS, AL, and LA

• American Family, Allstate and State Farm Auto Certifications,

• Frontline Insurance Property Certification

• 2024 – 2025 TWIA & TFPA Certification

Timeline

Independent Insurance Adjuster

Allstate Insurance Co
03.2024 - 05.2024

Property Desk Adjuster

Frontline Insurance Company
10.2022 - 10.2023

Auto Claims Adjuster

Allstate Insurance Companies
07.1996 - 05.2022

Bachelor of Science - Governments W/Minor Paralegal Studies

Texas Woman's University

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Nina LaFond