Nina Louden
Arlington,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Office Manager - Part Time
Stonebridge Real Estate
Ft Worth, TX
03.2023 - Current
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed files and records to obtain information and respond to requests.
- Requested financial documents from customers.
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
- Identified needs of customers promptly and efficiently.
Mortgage Loan Processing Manager
Lakeview Loan Servicing - Remote
Coral Gables, FL
09.2021 - 08.2022
- Established work schedules, assignments and production sequences to meet production goals.
- Evaluated business operations compliance with regulatory and internal standards.
- Collaborated with company teams to expedite loan approval processes.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Requested financial documents from customers.
- Conducted credit reviews on corporations to assess financial conditions.
- Disclosed Loan Estimates, Change of Circumstances and Closing Disclosures
Mortgage Loan Processing Manager /Project Manager
Caliber Home Loans -Remote
Irving, TX
02.2018 - 08.2021
- Disclosed Loan Estimates, Change of Circumstances and Closing Disclosures
- Disclosure Desk Trainer
- Evaluated current production estimates and outputs to meet deadlines.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering all loans types.
- Improved overall business process management by executing, measuring and monitoring new systems.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Developed loan contracts and explained contract terms to clients.
- Collaborated with company teams to expedite loan approval processes.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Analyzed loan applications submitted by corporations, using liquidity, leverage and credit history to evaluate risk associated with issuing loans.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Assessed financial data from customers to better understand risk levels in terms of lending money.
- Monitored and maintained compliance with internal controls and government regulations.
Senior Loan Processor
Nationstar Mortgage dba Mr Cooper
Irving, TX
04.2016 - 02.2018
- Managed conditions sent from underwriting departments.
- Created and completed loan submission packages.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Requested financial documents from customers.
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
- Disclosed Loan Estimates, Change of Circumstances and Closing Disclosures
Senior Mortgage Loan Processor
Affiliated Bank
Arlington , Texas
07.2014 - 04.2016
- Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
- Filed completed packages quickly and efficiently.
- Created and completed loan submission packages.
Skills
- Credit File Updating
- Decision Making
- Customer Communication
- Records Filing and Maintenance
- Performance Assessment and Improvement
- Time Management
- Credit Verification
- Verbal and Written Communication
- Microsoft Office
- Reporting Capabilities
- Credit Policy
- Problem Solving
- Financial Accounting
- Documentation and Recordkeeping
- Data Entry
- FHA, VA , and Conforming Loans SME
Timeline
Office Manager - Part Time
Stonebridge Real Estate
03.2023 - Current
Mortgage Loan Processing Manager
Lakeview Loan Servicing - Remote
09.2021 - 08.2022
Mortgage Loan Processing Manager /Project Manager
Caliber Home Loans -Remote
02.2018 - 08.2021
Senior Loan Processor
Nationstar Mortgage dba Mr Cooper
04.2016 - 02.2018
Senior Mortgage Loan Processor
Affiliated Bank
07.2014 - 04.2016
High School Diploma -
Arlington High School
Languages
Spanish
Professional
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