Deborah Dinoia
Spring Hill,TN
Summary
Experienced Automotive Manager seeking a position to further my knowledge in the car business and building upon the skillset I already possess. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Automotive Finance Manager
Barnes Crossing Auto Group
Columbia , TN
10.2020 - Current
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans. Kept CIT under 10 days.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Reviewed over 100 financial statements per month.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Averaged 130 contracts per month
Funeral Family Service Counselor
Williams Funeral Home And Crematory
Columbia , TN
01.2020 - 10.2020
- Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
- Helped clients select caskets, markers and memorial options.
- Assisted with advanced arrangements for individuals and couples.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Helped families select funeral and burial details from range of available options.
- Assisted clients with pre-arranging funeral services.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Funeral Family Service Counselor
Service Corporation International
Beckley , WV
07.2017 - 01.2020
- Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
- Helped clients select caskets, markers and memorial options.
- Assisted with advanced arrangements for individuals and couples.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Assisted clients with pre-arranging funeral services.
Automotive Finance and Internet Manager
Sheets Chrysler Jeep Dodge
Beckley , WV
12.2011 - 07.2017
- Worked all internet leads from start to finish.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues
- Assessed aging accounts and initiated collection strategies based on conditions.
- Developed prospects for new loans by conducting 50 cold calls weekly.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Bachelor of Science - Business Mathematics
Middle Tennessee State University
Murfreesboro, TN05.2017
Master of Science - Mathematics
Middle Tennessee State University
Murfreesboro, TN05.2001
Skills
- Social Perceptiveness
- Payment Schedule Computation
- Business Relationship Management
- Management of Financial Resources
- Sales Support
- Financial History Analysis
- Problem Anticipation and Resolution
- Complaint Handling
- Credit File Updating
- Wealth Planning
- Product Education
- Loan File Maintenance
- Proactive and Focused
- Interpersonal Communication Skills
- Financial Statements
- Creditworthiness Determination
- Credit History Review
- Word Processing
- Finance
Certification
- Certified Finance Manager,
- Licensed Insurance Producer
Timeline
Automotive Finance Manager
Barnes Crossing Auto Group
10.2020 - Current
Funeral Family Service Counselor
Williams Funeral Home And Crematory
01.2020 - 10.2020
Funeral Family Service Counselor
Service Corporation International
07.2017 - 01.2020
Automotive Finance and Internet Manager
Sheets Chrysler Jeep Dodge
12.2011 - 07.2017
Bachelor of Science - Business Mathematics
Middle Tennessee State University
Master of Science - Mathematics
Middle Tennessee State University
- Certified Finance Manager,
- Licensed Insurance Producer
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