Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nina Miller-Ledbetter

St Louis,MO

Summary

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens Boots Alliance
St Louis, MO
06.2024 - Current
  • Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
  • Ensured that all pharmacy staff members were trained on proper medication handling practices.
  • Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
  • Resolved customer complaints promptly while maintaining a high level of professionalism
  • Coordinated with insurance companies regarding billing issues or payment disputes.
  • Worked closely with store manager to maintain day-to-day operations
  • Communicated with patients with compassion while keeping medical information private.

Lead Teller

National City Bank
St Louis, MO
02.2007 - 06.2014
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Monitored daily cash levels in the vault and reconciled discrepancies.
  • Provided ongoing coaching and feedback to tellers on their job performance.
  • Processed customer transactions including deposits, withdrawals, transfers, loan payments.
  • Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
  • Ensured adherence to all applicable laws and regulations related to banking operations.

Education

High School Diploma -

Gateway Institute of Technology
St Louis, MO
06-1996

Bachelor of Arts - Human Resources Management

Columbia College
Columbia, MO

Skills

  • Medical Billing Expertise
  • Direct Patient Care
  • Key Performance Indicators
  • Staff Development
  • Regulatory Compliance
  • Workflow Optimization

Certification

  • PTCB certified since 2019

Timeline

Pharmacy Operations Manager

Walgreens Boots Alliance
06.2024 - Current

Lead Teller

National City Bank
02.2007 - 06.2014

High School Diploma -

Gateway Institute of Technology

Bachelor of Arts - Human Resources Management

Columbia College

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Nina Miller-Ledbetter