James Broughman
Catonsville,US
Summary
Results-oriented Pharmacy Operations Manager with expertise in inventory management, staff supervision, and regulatory compliance. Focused on optimizing workflow processes and enhancing service quality for efficient medication dispensing. Committed to minimizing errors and streamlining operations to support organizational goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Pharmacy Operations Manager
CVS Health
Odenton, MD
07.2021 - Current
- Directed pharmacy operations to increase efficiency and minimize patient wait times.
- Oversaw daily pharmacy operations, maintaining compliance with regulatory standards and internal policies while enhancing service delivery.
- Formulated and instituted operational strategies to elevate pharmacy efficiency, emphasizing staff training and customer service excellence.
- Led initiatives among multiple departments to refine and streamline medication dispensing workflows.
- Managed medication inventory, optimizing stock levels to prevent waste and ensure availability.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Analyzed operational data to identify trends, driving strategic initiatives for performance enhancement.
- Conducted vendor audits to maintain supplier compliance with quality standards and contractual agreements.
Licensed Pharmacy Technician
CVS Health
Annapolis, MD
12.2020 - 07.2021
- Processed and dispensed prescription medications accurately, ensuring patient safety and compliance with regulations.
- Assisted pharmacists in medication therapy management, providing valuable insights on patient prescriptions.
- Trained and mentored new pharmacy technicians on procedures, enhancing team performance and service quality.
- Maintained inventory levels and managed stock to optimize workflow efficiency in pharmacy operations.
Pharmacy Benefit Manager Representative
CVS Caremark
San Antonio, TX
04.2018 - 12.2020
- Coordinated with internal teams to ensure timely resolution of customer inquiries related to pharmacy benefits.
- Provided technical guidance and support on health plan designs including formulary structure and drug tiers.
- Resolved client inquiries to maintain high standards of service.
- Developed strategies that improved customer satisfaction and loyalty.
- Analyzed operational issues and implemented solutions to enhance efficiency.
- Communicated plans and actions to meet departmental goals.
Legal File Clerk
GDLD Medical Malpractice Group
Baltimore, MD
01.2016 - 04.2018
- Adhered to firm-wide standards regarding ethical conduct while working on confidential matters.
- Collected, reviewed, and indexed legal documents for timely filing in court systems to ensure compliance with deadlines.
- Provided comprehensive administrative support to attorneys by preparing pleadings, motions, briefs, and memos, enhancing overall case management.
- Screened and responded to inquiries from clients, opposing counsel, and courts, facilitating effective communication and case progression.
- Coordinated meetings between attorneys and clients, witnesses, and experts.
- Processed incoming correspondence, including sorting, scanning, docketing, and indexing documents.
Education
Bachelor of Science (B.S.) - Healthcare Administration
Colorado Technical University
Colorado Springs, CO, US04.2026
Skills
- Pharmacy management
- Operations management
- Drug inventory management
- Workflow optimization
- Patient safety
- Direct patient care
- Immunization expertise
- Medical billing and coding
- Health information systems
- Medicare and medicaid process
- Case management
- Training and mentoring
- Customer relationship management
- Pharmacy marketing
- Staff management
Certification
- Licensed Pharmacy Technician (Maryland)
- PTCB Certified Pharmacy Technician (National)
- Immunization Administration License (Maryland)
Timeline
Pharmacy Operations Manager
CVS Health
07.2021 - Current
Licensed Pharmacy Technician
CVS Health
12.2020 - 07.2021
Pharmacy Benefit Manager Representative
CVS Caremark
04.2018 - 12.2020
Legal File Clerk
GDLD Medical Malpractice Group
01.2016 - 04.2018
Bachelor of Science (B.S.) - Healthcare Administration
Colorado Technical University