James Broughman
CVS Health
Catonsville,US
1
Certification
11
years of professional experience
Results-oriented Pharmacy Operations Manager with expertise in inventory management, staff supervision, and regulatory compliance. Focused on optimizing workflow processes and enhancing service quality for efficient medication dispensing. Committed to minimizing errors and streamlining operations to support organizational goals.
Work History
Pharmacy Operations Manager
5 Years 2 Months- Directed pharmacy operations to increase efficiency and minimize patient wait times.
- Oversaw daily pharmacy operations, maintaining compliance with regulatory standards and internal policies while enhancing service delivery.
- Formulated and instituted operational strategies to elevate pharmacy efficiency, emphasizing staff training and customer service excellence.
- Led initiatives among multiple departments to refine and streamline medication dispensing workflows.
- Managed medication inventory, optimizing stock levels to prevent waste and ensure availability.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Analyzed operational data to identify trends, driving strategic initiatives for performance enhancement.
- Conducted vendor audits to maintain supplier compliance with quality standards and contractual agreements.
Licensed Pharmacy Technician
7 Months- Processed and dispensed prescription medications accurately, ensuring patient safety and compliance with regulations.
- Assisted pharmacists in medication therapy management, providing valuable insights on patient prescriptions.
- Trained and mentored new pharmacy technicians on procedures, enhancing team performance and service quality.
- Maintained inventory levels and managed stock to optimize workflow efficiency in pharmacy operations.
Pharmacy Benefit Manager Representative
2 Years 8 Months- Coordinated with internal teams to ensure timely resolution of customer inquiries related to pharmacy benefits.
- Provided technical guidance and support on health plan designs including formulary structure and drug tiers.
- Resolved client inquiries to maintain high standards of service.
- Developed strategies that improved customer satisfaction and loyalty.
- Analyzed operational issues and implemented solutions to enhance efficiency.
- Communicated plans and actions to meet departmental goals.
Legal File Clerk
2 Years 3 Months- Adhered to firm-wide standards regarding ethical conduct while working on confidential matters.
- Collected, reviewed, and indexed legal documents for timely filing in court systems to ensure compliance with deadlines.
- Provided comprehensive administrative support to attorneys by preparing pleadings, motions, briefs, and memos, enhancing overall case management.
- Screened and responded to inquiries from clients, opposing counsel, and courts, facilitating effective communication and case progression.
- Coordinated meetings between attorneys and clients, witnesses, and experts.
- Processed incoming correspondence, including sorting, scanning, docketing, and indexing documents.
Education
Bachelor of Science (B.S.) - Healthcare Administration
Skills
Pharmacy management
Operations management
Drug inventory management
Workflow optimization
Patient safety
Direct patient care
Immunization expertise
Medical billing and coding
Health information systems
Medicare and medicaid process
Case management
Training and mentoring
Customer relationship management
Pharmacy marketing
Staff management
Certification
- Licensed Pharmacy Technician (Maryland)
- PTCB Certified Pharmacy Technician (National)
- Immunization Administration License (Maryland)
Timeline
Pharmacy Operations Manager
CVS Health
07.2021 - CurrentRead More
Licensed Pharmacy Technician
CVS Health
12.2020 - 07.2021Read More
Pharmacy Benefit Manager Representative
CVS Caremark
04.2018 - 12.2020Read More
Legal File Clerk
GDLD Medical Malpractice Group
01.2016 - 04.2018Read More
Colorado Technical University
Bachelor of Science (B.S.) from Healthcare Administration
Read More