Nina Montrose
Austin,TX
Summary
Dedicated and results-driven professional with strong customer service, multitasking, and time management skills. Adept at creating positive customer experiences while managing multiple responsibilities in fast-paced environments. Proven ability to handle high-volume workflows efficiently, ensuring quality service and satisfaction. accuracy and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist & Junior Bartender
Museum of Ice Cream
Austin, TX
05.2024 - Current
- Delivered engaging and entertaining experiences for ticketed guests, ensuring memorable visits.
- Educated guests on the history and ingredients of ice cream flavors, enhancing their experience.
- Maintained cleanliness and organization at food stations, ensuring compliance with health and safety standards.
- Managed inventory, using FIFO principles to restock food and retail items efficiently.
- Assisted with end-of-month inventory tracking and reporting.
- Memorized drink recipes and measurements for bar services, ensuring consistency and quality.
- Supervised both bar and retail areas, monitoring guest activity and enforcing ticketing policies.
- Trained new team members on customer engagement and operational procedures.
Order Processor & Sales Associate
The Container Store
Austin, TX
04.2023 - Current
- Addressed customer inquiries regarding product availability, pricing, and specifications.
- Interpreted pick sheets to ensure accurate and timely order fulfillment.
- Tracked and managed customer orders, ensuring on-time delivery and accurate lead times.
- Coordinated order transfers and handled deliveries with efficiency using wheeled carts.
- Communicated with customers regarding backorders, future stock, and special orders.
- Prioritized tasks to meet daily order deadlines while maintaining excellent customer service.
- Performed multitasking duties, including answering phone inquiries, processing orders, assisting customers on the sales floor, and supporting cash register operations.
- Managed orders in the Custom Spaces department, assisting with closet and storage solutions.
Professional Canvasser
New Canvassing Experience
Austin, TX
02.2024 - 05.2024
- Partnered with non-profit organizations to raise awareness about key social issues and drive community action.
- Mastered multiple campaign pitches, tailoring messages to different audiences and causes.
- Engaged and inspired passersby, building rapport and empowering them to take action.
- Closed conversations effectively, explaining the importance of recurring donations and their impact.
- Addressed concerns and provided compelling rebuttals to secure donations.
- Developed and maintained relationships with donors, fostering long-term connections.
- Efficiently met daily and weekly donation goals through effective time management and strategic outreach.
Fulfillment Expert / General Merchandise Associate
Target Corporation
Austin, TX
11.2022 - 02.2024
- Delivered exceptional customer service by promptly assisting with order pickups and inquiries.
- Ensured accurate product labeling and organization for shipments to distribution centers.
- Effectively managed order fulfillment for in-store customers, meeting deadlines and maintaining high standards.
- Monitored workflow, providing assistance during peak hours to maintain productivity and quality.
- Packaged "Ship From Store" items with care to ensure safe and timely deliveries.
- Trained new hires on order fulfillment procedures, packing methods, and time management strategies.
- Supported the General Merchandise department by stocking shelves and updating inventory.
- Utilized the First-In-First-Out (FIFO) inventory system to ensure product freshness across categories.
- Assisted with the Starbucks café, taking orders, preparing beverages, and maintaining a clean and efficient workspace.
Education
High School Diploma -
Florida Virtual School
Orlando, FL05.2021
Skills
- Customer Service Excellence
- Time Management & Multitasking
- Inventory Management (FIFO)
- Order Fulfillment & Processing
- Sales & Retail Support
- Team Leadership & Training
- Cash Handling & POS Systems
- Product Knowledge & Upselling
- Microsoft Office
- Adobe Photoshop
- Data Entry
- Documentation
- Campaign Support
Certification
- Food Handlers Certification
- TABC Certification
Timeline
Guest Experience Specialist & Junior Bartender
Museum of Ice Cream
05.2024 - Current
Professional Canvasser
New Canvassing Experience
02.2024 - 05.2024
Order Processor & Sales Associate
The Container Store
04.2023 - Current
Fulfillment Expert / General Merchandise Associate
Target Corporation
11.2022 - 02.2024
High School Diploma -
Florida Virtual School