Nina Nelson
El Paso,TX
Summary
Dynamic Customer Service Representative with a proven track record at Data Xport, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for exceeding performance metrics and leveraging strong product knowledge to deliver exceptional service and build lasting client relationships.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Data Xport
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Eldorado High School
El Paso, TX06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
- Client relations
- Professional telephone demeanor
- Call management
- Product knowledge
- Microsoft PowerPoint
- De-escalation techniques
- Building rapport
- Customer education
- Reading comprehension
Timeline
Customer Service Representative
Data Xport
04.2023 - Current
High School Diploma -
Eldorado High School
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