Motivated professional offering many years of food service experience and wholehearted commitment to working hard and exceeding expectations. Carefully handle customer orders, process payments, and monitor customer areas to quickly handle any requirements.
Hi, I’m
Nina Nguyen
Brunswick,ME
Summary
Overview
16
years of professional experience
Work History
Angel NailsRaymond, ME
Manager
09.2016 - Current
Job overview
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
D'Angelo Grilled SandwichesPortland, ME
Crew Member
01.2016 - 10.2016
Job overview
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Educated customers on menu items, product ingredients and nutritional values.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
Best NailsFalmouth, ME
Nail Technician
06.2016 - 08.2016
Job overview
- Provided manicures, pedicures and nail treatments to clients.
- Demonstrated knowledge of all products and services offered in the salon.
- Cleaned and sterilized tools and work areas between customers.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Promoted additional services to existing clients in order to increase revenue.
Dunkin' DonutsLeominster, MA
Crew Member
01.2013 - 04.2015
Job overview
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
Five BelowLeominster, MA
Cashier
11.2013 - 01.2014
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Veranda ThaiPortland, ME
Waitress
06.2009 - 08.2009
Job overview
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
Saeng Thai House RestaurantPortland, ME
Waitress
06.2008 - 08.2008
Job overview
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Replenished beverages when necessary.
- Checked back with customers throughout meal service to ensure satisfaction.
- Organized take-out orders efficiently according to customer requests.
Education
Spa Tech Institute - WestbrookWestbrook, ME
Manicurist License from Manicuring
03-2018
University Overview
Deering High SchoolPortland, ME
High School Diploma
06-2011
University Overview
Guilford CollegeGreensboro, NC
Some College (No Degree) from Forensic Psychology
University Overview
Skills
- Strategic Planning
- Time Management
- Complex Problem-Solving
- Safe Food Handling
- Customer Service
- Menu Memorization
- Food Preparation
- Store Opening and Closing
- Payment Processing
- Supplies Monitoring and Restocking
- Teamwork and Collaboration
- Verbal and written communication
- Bill computation
- Handling Complaints
- Order Accuracy
- Service prioritization
- Expense Tracking
- Staff Management
- Schedule Preparation
- Drawer balancing
- Telephone Etiquette
- Social Perceptiveness
- Appointment Scheduling
- Strong interpersonal skills
Timeline
Manager
Angel Nails
09.2016 - Current
Nail Technician
Best Nails
06.2016 - 08.2016
Crew Member
D'Angelo Grilled Sandwiches
01.2016 - 10.2016
Cashier
Five Below
11.2013 - 01.2014
Crew Member
Dunkin' Donuts
01.2013 - 04.2015
Waitress
Veranda Thai
06.2009 - 08.2009
Waitress
Saeng Thai House Restaurant
06.2008 - 08.2008
Spa Tech Institute - Westbrook
Manicurist License from Manicuring
Deering High School
High School Diploma
Guilford College
Some College (No Degree) from Forensic Psychology
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