Nina Ni
Bowling Green,KY
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to become a well rounded employee while pursuing every opportunity to support team members and proactively address issues. Undergone international work and study abroad experiences that nourished in personal growth, extending horizon in different aspects and open to traveling for work.
Overview
8
8
years of professional experience
Work History
Barista Trainee and Server
Boba Lounge & Cafe
08.2021 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Boosted sales by upselling menu items and promoting seasonal specials.
Director's Assistant / Chinese Language Tutor
Western Kentucky University
03.2020 - Current
- Collaborated with teachers and administrators to determine how best to support student success.
- Introduced a variety of vocabulary-building exercises to expand students' lexicons and improve their speaking, reading, and listening comprehension abilities.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Conducted one-on-one tutoring sessions for struggling learners or those seeking advanced study opportunities, delivering personalized support tailored to each individual's goals.
- Assisted in planning and organizing diverse events suitable for all age groups while managing the program's credit card operations.
- Drafted sponsorship letters and thank-you letters to foster partnerships and promoted the language program.
Planning Department Intern
Taiwan National Palace Museum (North Branch)
09.2023 - 12.2023
- Revised contracts and assisted supervisors during official reporter meetings with other international museum directors for partnership contract signings.
- Assisted in media conferences, provided both on-site and in document translation, developed and maintained relationships with key clients.
- Compiled data from various sources into coherent reports, personal research data and discussions included topics such as [Gender Equality] and customized designed template on [How Museums Can Influence and Attract Youth Policies]
- Designed personal tours and collected artifact guide materials in second language.
Summer Program Tutor
STARTALK
06.2022 - 07.2022
- Managed scheduling and logistics for group tutoring sessions, accommodating the diverse needs of participating students and their families.
- Monitored student progress while raising students language level in a span of 2 week period through high intensity Chinese learning atmosphere.
- Coordinated with multiple professors at once and provided responsive timely feedback.
Assistant Manager
McDonald's
02.2017 - 05.2021
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reviewed sales and gross profit report to assess company efficiency.
Coffee Barista
Starbucks
03.2019 - 04.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
Assistant Manager
Chen's Asian Buffet
05.2016 - 08.2016
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Bachelor of Arts - International Business
Western Kentucky University
Bowling Green, KY05.2024
Bachelor of Arts - Chinese Studies
National Chengchi University
Taipei, Taiwan 02.2024
Skills
- Fluent in [Chinese: Mandarin and Fujianese / English]
- Professional Demeanor
- Exceptional customer service
- Reliable and Dependable
- Negotiation Tactics
- Problem-Solving
- Organization
- Administration
- Active Listening
- Word, Excel, PPT, Canvas, Video Editing
- Host
Cooking, reading, travel, and listening to music.
Timeline
Planning Department Intern
Taiwan National Palace Museum (North Branch)
09.2023 - 12.2023
Summer Program Tutor
STARTALK
06.2022 - 07.2022
Barista Trainee and Server
Boba Lounge & Cafe
08.2021 - Current
Director's Assistant / Chinese Language Tutor
Western Kentucky University
03.2020 - Current
Coffee Barista
Starbucks
03.2019 - 04.2019
Assistant Manager
McDonald's
02.2017 - 05.2021
Assistant Manager
Chen's Asian Buffet
05.2016 - 08.2016
Bachelor of Arts - International Business
Western Kentucky University
Bachelor of Arts - Chinese Studies
National Chengchi University
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