Nina Palanck

Managed inventory to ensure optimal stock levels and effective product displays, enhancing customer satisfaction.

• Led team performance initiatives through recognition, feedback, and coaching, fostering a culture of development and accountability.
• Ensured adherence to operational procedures for efficient store management and expense control.
• Oversaw strategic initiatives to expand clientele and boost repeat business through customized outreach.
• Maintained productive relationships with customers by analyzing demographic data for personalized experiences.
• Forecasted financial targets by monitoring key performance indicators, including client conversion and average spend.
• Analyzed internal and external data to identify operational issues and inform strategies for business performance improvement.
• Curated specialty events and collaborated with small businesses to enhance customer engagement.
• Reported key information to corporate partners to inform decision-making processes.
• Demonstrated effective communication skills with clients and team members.
• Collaborated with diverse teams to achieve project goals.
• Conducted thorough analysis to identify trends and insights.
• Flexibility to adapt to change
• Managed multiple tasks effectively in high-pressure situations.
• Team building
• Conflict resolution

• Ranked the #1 sales representative, and top 5 nationally
• Increased sales by 10%; increased customer conversion by 16%, 8% above national company average, and increased units per transaction by 79%
• Consistently exceeded sales goal by developing and maintaining client relationships with a strong digit focus
• Delivered customized, positive customer experiences through exceptional service, timely responses to inquiries, and efficient transaction processing
• Provided weekly and monthly performance updates to motivate team towards goals, offering feedback and promoting a culture of excellent customer service and teamwork
• Develop and maintain digital selling strategies and effectively communicate to the team
• Analyzed and tracked KPIs through a sales CRM management system (KWI) to assist with planning of strategic sales and marketing campaigns
• Strategized, developed and executed merchandising based on the local market, trends and customer interaction while monitoring psychical and digital inventory
• Developed and managed digital and physical clientele communication, enhancing customer retention and contributing to revenue growth