Nina Patterson
Lakewood,CA
Summary
Experienced restaurant Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
27
27
years of professional experience
Work History
Restaurant Manager
Shenandoah at the Arbor
Los Alamitos, CA
08.2017 - Current
- Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
- Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
- Ensured compliance with all health codes, licensing regulations, and labor laws
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
- Implemented new technology solutions such as POS systems or online ordering platforms to streamline operations
Server/Waiter
22nd Street Landing restaurant
San Pedro, CA
03.2014 - 07.2017
- Demonstrated exceptional multitasking skills during peak hours
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Set up banquet rooms for special events including weddings, parties, business meetings.
Server/Waiter
The Original Fish Company
Los Alamitos, CA
03.2003 - 03.2014
Server/Waiter
Mimi's Cafe
Lakewood, CA
01.2004 - 03.2006
Server/Waiter
Mimi's Cafe
Long Beach, CA
04.1999 - 04.2003
Server/Waiter/Host
Marie Callender's
Lakewood, CA
02.1998 - 04.1999
Skills
- Inventory management
- Food safety
- Staff scheduling
- Point of sale systems
- Employee training
- Conflict resolution
- Communication skills
- Team leadership
- Event coordination
- Product knowledge
- Regulatory compliance
- Pre-shift walk-through
- Customer loyalty
- Stable work history
- Table management
- Reservation handling
- Organization and prioritization
- Employee retention
- Inventory control and record keeping
- Menu pricing
- Labor and food cost control
- Order delivery practices
- Customer engagement
- Food plating and presentation
- Take-out service
- Food safety compliance
- Money handling
- Task prioritization
- Food and Beverage Ordering
- Back of house management
- Quality control
Timeline
Restaurant Manager
Shenandoah at the Arbor
08.2017 - Current
Server/Waiter
22nd Street Landing restaurant
03.2014 - 07.2017
Server/Waiter
Mimi's Cafe
01.2004 - 03.2006
Server/Waiter
The Original Fish Company
03.2003 - 03.2014
Server/Waiter
Mimi's Cafe
04.1999 - 04.2003
Server/Waiter/Host
Marie Callender's
02.1998 - 04.1999