Nina Pearson
Clayton,NC
Summary
Experienced and dedicated Revenue Cycle Utilization Director with 10+ years of expertise in end-to-end revenue cycle management across healthcare systems. Proven success in leading cross-functional teams, driving process improvements, implementing scalable systems, and maximizing operational efficiency. Adept in front-end and back-end revenue operations, KPI development, and integration of acquisitions. Passionate about fostering team growth, enhancing revenue outcomes, and delivering measurable performance improvements.
Results-oriented Revenue Cycle Director known for high productivity and efficient task completion. Skilled in revenue optimization, compliance management, and process improvement to enhance financial health of organizations. Excel in leadership, communication, and strategic planning, ensuring seamless operations and team alignment towards common goals.
Overview
14
14
years of professional experience
2000
2000
years of post-secondary education
Work History
Revenue Cycle Utilization Director
Sevita Healthcare
06.2021 - Current
- Lead a high-performing team managing patient intake, insurance eligibility, payer setup, contract management, and service capture.
- Develop and implement standardized front-end policies across regions, improving billing accuracy and workflow consistency.
- Design KPI dashboards to monitor team performance and operational effectiveness.
- Oversee staffing decisions, quality audits, onboarding, and employee evaluations.
- Coordinate acquisition integrations into revenue systems; ensure SOX 404 compliance for accounting operations.
- Partner with Shared Service Center to resolve front-end denials and root causes.
- Provide regulatory guidance and training related to funding rules and service utilization.
Revenue Cycle Manager, Business & System Optimization Team
Sevita Healthcare
11.2020 - 06.2021
- Owned enterprise-wide system operations (Avatar); led service tickets, implementations, and integrations.
- Led front-to-back-end process improvement initiatives to resolve systemic revenue cycle issues.
- Defined and tracked KPIs for individual and organizational performance.
- Built and implemented Power BI dashboards for reporting and staff performance visibility.
- Supported acquisitions and integration into centralized revenue systems.
AR Supervisor, Business & System Optimization Team
Sevita Healthcare
01.2019 - 11.2020
- Oversaw collections, improved cash flow processes, and ensured compliance.
- Developed procedures, trained supervisors, and managed state-specific projects.
- Supervised AR Coordinators and led performance improvement initiatives.
AR Supervisor, Medical Billing & Collections
Sevita Healthcare
01.2016 - 08.2018
- Collaborated with Field Ops to ensure timely, accurate revenue reporting.
- Directed billing operations and cash collections across states.
- Supervised revenue activities, trained teams, and monitored KPIs.
AR Financial Analyst
Sevita Healthcare
07.2013 - 01.2016
- Analyzed revenue reports, compared to budgets, and identified trends for improvement.
- Supported monthly billing close, reviewed revenue activity, and resolved system issues.
AR Specialist
Sevita Healthcare
03.2012 - 06.2013
- Processed billing, eligibility, and authorizations for multiple payer types.
- Resolved billing discrepancies and worked closely with payers and internal teams.
Education
North Middlesex Highschool
Townsend, MASkills
- Revenue Cycle Optimization
- Team Leadership
- Staff Development
- KPI Development
- Dashboard Development
- Power BI
- Accounts Receivable Management
- Medical Billing
- Collections
- Cross-Functional Collaboration
- Policy Development
- Process Improvement
- Auditing
- Healthcare System Integrations
- SOX Compliance
- Revenue cycle management
- Insurance compliance
- Process optimization
- Data analytics
- Change management
- Effective communication
- Problem solving
- Attention to detail
- Performance monitoring
- Contract and vendor management
- Team collaboration
- People management
- Process improvement
- Industry knowledge
- Cross-functional team leadership
- Patient intake management
- Contract management
- KPI development
- Billing accuracy improvement
- SOX compliance
- Revenue cycle optimization
- Enterprise system operations
- Process improvement initiatives
- Team leadership
- Training and mentoring
- Hiring and retention
- Visionary leadership
- Performance management
- Problem-solving
- Partnerships and alliances
- Project management
- Strategies and goals
- Coaching and mentoring
Timeline
Revenue Cycle Utilization Director
Sevita Healthcare
06.2021 - Current
Revenue Cycle Manager, Business & System Optimization Team
Sevita Healthcare
11.2020 - 06.2021
AR Supervisor, Business & System Optimization Team
Sevita Healthcare
01.2019 - 11.2020
AR Supervisor, Medical Billing & Collections
Sevita Healthcare
01.2016 - 08.2018
AR Financial Analyst
Sevita Healthcare
07.2013 - 01.2016
AR Specialist
Sevita Healthcare
03.2012 - 06.2013
North Middlesex Highschool