Nina Piorkowski
Gilbert,USA
Summary
Dedicated Grief and Bereavement Support Specialist with certifications in Professional Counseling – Grief and Bereavement and extensive hospice experience. Skilled in crisis management, emotional support, and fostering client resilience in high-stress environments. Experienced Customer Service Professional proficient in claims processing and conflict resolution, ensuring high customer satisfaction and effective team collaboration.
Diligent Claims Representative with solid background in processing and managing claims efficiently. Adept at assessing coverage and liability, and resolving complex claims issues. Proven ability to utilize strong analytical and communication skills to deliver exceptional service.
Overview
12
12
years of professional experience
Work History
- Held multiple senior roles including Store Manager, Retail Director, and Business Manager across major retail companies including Nordstrom, Saks, and Love Culture.
- - Built strong interpersonal and leadership skills in high-volume environments.
- - Recognized for motivational leadership, staff training, and empathetic customer service.
Facilitator
Online Widow’s Support Group
- Current
- Established and lead an online peer support group for widows, fostering community connections.
- Facilitated discussions that empower widows to share experiences and emotional challenges with peers.
- Provided grief education sessions to help participants understand and process their loss effectively.
- Delivered emotional support through active listening and compassionate guidance during difficult times.
- Equipped participants with coping tools to navigate the complexities of grief and loss.
- Organized virtual events that promote healing and resilience among widowed individuals.
- Collaborated with mental health professionals to enhance support resources for group members.
Claims Representative
Progressive
08.2025 - Current
- Ensured compliance with policies by processing and reviewing claims efficiently.
- Gathered necessary documentation from clients to expedite claim processing.
- Assessed claim details to establish coverage eligibility and determine settlements.
- Resolved inquiries and disputes regarding claim status and procedures promptly.
Advisor (Independent Contractor)
Expert Link
09.2020 - 08.2025
- - Provide advisory services, specializing in emotional wellness and life transitions, including grief.
- - Ranked among top 4 advisors out of over 300+ peers for client outcomes and satisfaction.
- - Write articles and speak at media events to advocate for mental wellness and compassionate care.
Hospice Liaison & Volunteer
Hospice of the Valley
06.2014 - 01.2019
- - Supported families and individuals navigating dementia and end-of-life care.
- - Assisted with emotional preparedness, care planning, and grief transition support.
- - Acted as a resource for patients’ loved ones in both clinical and residential settings.
Education
Diploma - Grief and Bereavement Counseling
Certificate - Professional Counseling – Grief and Bereavement
Diploma - End-of-Life Therapy
Certification - Alzheimer's and Dementia Care
High School or Equivalent - undefined
Skills
- - Grief and Bereavement Support, End-of-Life Counseling
- - Alzheimer's and Dementia Care Certified
- - Hospice Liaison and Volunteer Experience
- - Crisis Management and De-escalation
- - Group Facilitation (Online Widow’s Group)
- - Public Speaking and Client Engagement
- - Strong Written and Verbal Communication
- - Compassionate Client Advocacy
- - Typing: 55 WPM
- - Remote work ready: High-speed connectivity and home office setup
- - Software: CRM tools, online support platforms
- - Public Speaking, Written Communication, Event Planning
Timeline
Claims Representative
Progressive
08.2025 - Current
Advisor (Independent Contractor)
Expert Link
09.2020 - 08.2025
Hospice Liaison & Volunteer
Hospice of the Valley
06.2014 - 01.2019
Facilitator
Online Widow’s Support Group
- Current