Nina Rashad
Nowcare Medical Center
Portsmouth,VA
1
Language
39
years of professional experience
Dynamic front desk supervisor with over 27 years of experience in patient care and team leadership. Expertise in training development and problem-solving ensures efficient operations and exceptional customer service throughout the patient journey.
Work History
Front Desk Supervisor
27 Years 3 Months- Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Trained new staff on customer service protocols and medical software systems.
- Managed daily workflow, optimizing patient flow and reducing wait times.
- Implemented process improvements to enhance team communication and service delivery.
- Developed training materials to streamline onboarding processes for new hires.
- Resolved patient inquiries and concerns, fostering a positive experience for visitors.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Collected room deposits, fees, and payments.
Daycare Assistant
3 Years 4 Months- Assisted in daily care and supervision of children, ensuring a safe environment.
- Supported educational activities, fostering early childhood development through play-based learning.
- Maintained cleanliness and organization of classrooms and play areas to promote hygiene and safety.
- Communicated effectively with parents regarding children's progress and daily activities.
- Implemented health and safety protocols, ensuring compliance with daycare regulations and best practices.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Assisted in potty training and toilet hygiene.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Education
High School Diploma
Nina Garrett - Certified Medical Assistant /Medical Assistant
Skills
Infant care
Administer First Aid
Lead Daily Activities
Prepare & Serve
Communicating updates with families daily
Accomplishments
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
Languages
English
Full Professional
Timeline
Front Desk Supervisor
Nowcare Medical Center
06.1996 - 09.2023Read More
Daycare Assistant
Miller Daycare
02.1985 - 06.1988Read More
I C Norcom High
High School Diploma
Read More
Bon Secours School of Nursing
Nina Garrett from Certified Medical Assistant /Medical Assistant
Read More