Nina Reese
Anna,TX
Summary
Recent graduate with foundational knowledge In Allied Health and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
16
16
years of professional experience
Work History
Amazon Delivery Driver
Amazon ASC3
11.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Verified accuracy of all deliveries against order forms.
Appeals Customer Service Representative
Alorica
09.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted customers in navigating company website and improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Help with filing appeals for the member, provider and others with claims.
- Provider information about the appeals decision that was made and provide with alternatives.
Sales Associate
Dollar General
10.2020 - 05.2021
- Managed efficient cash register operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Customer Service/ Claims Processor
Asurion
10.2017 - 01.2020
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Assisted in updating company guidelines for consistent application of policies across all claims processed.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Cashier/Customer Service
Ross Stores
03.2015 - 11.2018
- Greeted customers and responsible for taking customers payments for purchases, processing transactions, and scanning items
- Stocked shelves and racks with items and assisted customers in the fitting rooms
Housekeeping
Checkmark
06.2014 - 03.2015
- Made sure all assigned areas were cleaned, nice, and tidy via restrooms, offices, warehouses, and pools
Security Guard
CSC
10.2012 - 07.2014
- Greeted customers as they entered the venue, assisted with directions and questions
- Assisted with ticketing
- Made sure rules were enforced and prohibited items didn't enter the venue
Temporary Contract Assignment
Amazon Warehouse
10.2013 - 12.2013
- Picked up customer orders that were ordered online
- Scanned items in the bin that customers requested
- Processed orders in tote and placed them on the conveyer belt
Office Clerk
Pet mobile Pet Hospital
03.2012 - 08.2012
- Assisted customers over the phone about their pets needs and scheduled appointments
- Duties included printing, copying, typing, and phone etiquette
- Input information in the database
Substitute Teacher/Assistant
Once Upon a Child
03.2010 - 11.2010
- Assisted with cleaning, food prep
- Entering information in the computer database
- Assisted children with activities
Cashier
Kroger
08.2008 - 04.2009
- Duties included greeting customers, cash handling, processing transactions, and scanning customers items
Education
Associate Degree in Healthcare - Medical Billing And Coding
Bryan University
03-2025
Diploma - Medical Assistant
A.T. I Career Training Center
09.2012
High School Diploma -
A. Maceo Smith High School
05.2007
Skills
- Computer Skills
- Medical Terminology
- Clerical
- Account Receivable/Payable
- Inventory
- Warehouse
- Microsoft Excel
- Word
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management skills
Timeline
Amazon Delivery Driver
Amazon ASC3
11.2024 - Current
Appeals Customer Service Representative
Alorica
09.2023 - Current
Sales Associate
Dollar General
10.2020 - 05.2021
Customer Service/ Claims Processor
Asurion
10.2017 - 01.2020
Cashier/Customer Service
Ross Stores
03.2015 - 11.2018
Housekeeping
Checkmark
06.2014 - 03.2015
Temporary Contract Assignment
Amazon Warehouse
10.2013 - 12.2013
Security Guard
CSC
10.2012 - 07.2014
Office Clerk
Pet mobile Pet Hospital
03.2012 - 08.2012
Substitute Teacher/Assistant
Once Upon a Child
03.2010 - 11.2010
Cashier
Kroger
08.2008 - 04.2009
Diploma - Medical Assistant
A.T. I Career Training Center
High School Diploma -
A. Maceo Smith High School
Associate Degree in Healthcare - Medical Billing And Coding
Bryan University
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