Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nina Rentschler

Nina Rentschler

Frisco,TX

Summary

Nina is a seasoned leader with 19 years of leadership experience at State Farm with a successful track record of demonstrated excellence. Her passion for leadership and driving results is evident and has become her trademark through her career. Nina's balance of strategic thinking and interpersonal skills uniquely positions her as a powerful asset. Her accomplishments include three major insurance designations and her experience leading diverse, cross-functional teams is evident. She is passionate about Diversity and Inclusion and creating a high performing environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

ECC Section Manager-Mod

State Farm Insurance
08.2023 - Current
  • Prepared for MOD implementation and SG rollouts-develop strategic staffing plans, training/upskilling, ensured routing and technology are in place
  • Work cross departmentally (ET, Portfolio Management, Agency, Underwriting production, Org Change) to ensure we are consistently applying process/procedures in the PolicyCenter space.
  • Assist with strategy in the MOD space-future role design, standard work updates, Gen AI feedback, and onboarding/training enhancements

ECC Section Manager

State Farm Insurance
07.2021 - 08.2023
  • Served as one of the staffing Section Manager leads-balance resources across contact channels and creatively explored solutions to optimize channel strategy and service levels
  • Contributed and executed on building quality process-enhancing quality form, driving first contact resolution, coaching leaders and peers on identifying Remarkable behaviors
  • Change management-led workforce flexibility efforts through leading production employees working in contact center space, onboarding/training to upskill and continually energize employees

Underwriting Team Manager

State Farm Insurance
06.2008 - 07.2021
  • Developed a high-performing team-developing and providing ongoing training, fostering a positive work environment, leveraged talents of others to drive outstanding results
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives
  • Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives

Life/Health Supervisor

State Farm Insurance
03.2005 - 06.2008
  • Monitored overall performance of team-identifying best practices and areas for improvement to develop targeted action plans for ongoing excellence
  • Oversaw employee tasks, balancing workload demands while maintaining high-quality to attain strong results as a team


Life/Health Claim Examiner

State Farm Insurance
07.2002 - 03.2005
  • Conducted thorough investigations into complex claims- gathering detailed evidence and interviewing involved parties to reach fair conclusions
  • Assisted policyholders in understanding their coverage options, guiding them through the claims process

Education

Bachelor of Science - Communication Disorders

University of Northern Colorado

Skills

    Organizational Development

    Continuous Improvement

    Workforce Management

    Teamwork and Collaboration

    Problem-solving abilities

    Strategic thinker

    Operational Efficiency

Certification

Chartered Property Casualty Underwriter (CPCU)

Chartered Life Underwriter (CLU)

Fellow, Life Management Institute (FLMI)

Associate, Life Management Institute (ALMI)

Timeline

ECC Section Manager-Mod

State Farm Insurance
08.2023 - Current

ECC Section Manager

State Farm Insurance
07.2021 - 08.2023

Underwriting Team Manager

State Farm Insurance
06.2008 - 07.2021

Life/Health Supervisor

State Farm Insurance
03.2005 - 06.2008

Life/Health Claim Examiner

State Farm Insurance
07.2002 - 03.2005

Bachelor of Science - Communication Disorders

University of Northern Colorado

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Nina Rentschler