Summary
Overview
Work History
Education
Skills
Timeline
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Nina Schafernak

Gilberts,IL

Summary

Dynamic Catering Coordinator with proven expertise in customer service and deadline-oriented time management, honed at Panera Bread. Excelled in elevating customer satisfaction and adeptly managed catering sales, showcasing adaptability to change. Achievements include streamlining event setups, significantly enhancing client retention through exceptional service and strategic problem resolution.

Overview

5
5
years of professional experience

Work History

Catering Coordinator

Panera Bread
10.2022 - Current
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.

Associate

Panera Bread
11.2019 - 11.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Implemented successful strategies to elevate customer experience.

Education

Bachelors - Religion

Pensacola Christian College
Pensacola, FL
05.2002

Skills

  • Customer service
  • Deadline-Oriented Time Management
  • Catering sales
  • Adaptability to Change

Timeline

Catering Coordinator

Panera Bread
10.2022 - Current

Associate

Panera Bread
11.2019 - 11.2022

Bachelors - Religion

Pensacola Christian College

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Nina Schafernak