Nina Sheppard
Abilene
Summary
Dynamic Housekeeping Manager with a proven track record at Springhill Suites By Marriott, excelling in training and mentoring staff to enhance guest satisfaction. Expert in inventory management and quality control, driving operational efficiency and maintaining high cleanliness standards. Committed to delivering exceptional customer service and fostering a positive team environment.
Overview
2027
2027
years of professional experience
Work History
Housekeeping Manager
Springhill Suites By Marriott
Abilene, TX
2025 - Current
- Supervised housekeeping staff to ensure high cleanliness standards and guest satisfaction.
- Developed and implemented training programs for new housekeeping team members.
- Coordinated inventory management of cleaning supplies and equipment for efficiency.
- Conducted regular inspections of guest rooms and public areas to uphold quality standards.
Assistant Housekeeping Manager
Doubletree By Hilton
Abilene, TX
2023 - 2025
- Assisted in managing daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored housekeeping staff on effective cleaning techniques and safety protocols.
- Coordinated inventory management for cleaning supplies, optimizing resource allocation and reducing costs.
- Implemented quality control procedures to maintain service excellence and enhance guest experiences.
- Collaborated with front desk and maintenance teams to address guest requests promptly and efficiently.
- Assisted in resolving guest complaints related to housekeeping services, improving overall satisfaction ratings.
- Conducted regular inspections of guest rooms and common areas to uphold hotel cleanliness standards.
Housekeeping Supervisor
Hampton Inn Suites
Fort Worth, TX
2022 - 2023
- Supervised daily cleaning operations, ensuring adherence to established quality standards.
- Trained and mentored housekeeping staff on effective cleaning techniques and safety protocols.
- Coordinated scheduling to optimize team efficiency and coverage across all hotel areas.
- Implemented quality control measures, enhancing guest satisfaction through improved cleanliness.
- Managed inventory of cleaning supplies, ensuring availability and minimizing waste.
- Addressed guest feedback promptly, resolving issues to enhance overall experience.
Front Desk Agent
Hampton Inn Suites
Fort Worth, TX
2021 - 2022
- Greeted and assisted guests during check-in and check-out processes, ensuring smooth service delivery.
- Managed reservation system, updating guest information to maintain accuracy and efficiency.
- Provided information about hotel services, local attractions, and amenities to enhance guest experience.
- Handled guest inquiries and complaints with professionalism, resolving issues promptly to ensure satisfaction.
Line Operator
UPS Customer Center
Dallas, TX
2020 - 2021
- Operated machinery to process packages efficiently.
- Ensured adherence to safety protocols during daily operations.
- Collaborated with team members to streamline workflow processes.
- Maintained accurate inventory records using scanning systems.
Housekeeping Supervisor
Holiday Inn Express
Abilene, TX
2017 - 2020
- Conducted regular inspections of guest rooms and common areas to maintain high standards.
- Collaborated with management to develop training programs focused on operational excellence.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Certification of Dental Assisting -
Dental Academy
Elizabethtown, KY2009
High School Diploma -
Abilene High School
Abilene, TX05.2004
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Customer relationship management
- Scheduling and planning
- Customer service-focused
- Employee evaluations
Timeline
Housekeeping Manager
Springhill Suites By Marriott
2025 - Current
Assistant Housekeeping Manager
Doubletree By Hilton
2023 - 2025
Housekeeping Supervisor
Hampton Inn Suites
2022 - 2023
Front Desk Agent
Hampton Inn Suites
2021 - 2022
Line Operator
UPS Customer Center
2020 - 2021
Housekeeping Supervisor
Holiday Inn Express
2017 - 2020
Certification of Dental Assisting -
Dental Academy
High School Diploma -
Abilene High School